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DTC Call Center Training

ndurment 11 preguntas

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Preguntas del test (11)

  1. 1These tires are primarily designed for ride quality and fuel efficiency more than pure performance and handling, although most will have good to acceptable levels of performance in that area.
    1. APassenger Tires
    2. BTouring Tires
    3. CPremium Touring Tires
    4. DPerformance Tires
    5. EUltra High Performance Tires
  2. 2DTCs "Good" installation package includes all of the following EXCEPT?
    1. ANew Rubber Valve Stems
    2. BFree Flat Repairs
    3. CLifetime Rotation
    4. D Free Air Pressure Checks
    5. ELifetime rebalancing
  3. 3Each of these measurements are indicated on the tire sidewall EXCEPT?
    1. ALoad Index Rating
    2. BOverall Diameter
    3. CAspect Ratio
    4. DSection Width
    5. ESpeed Rating
    6. FRim Diameter
  4. 4Which of the following is a benefit of using nitrogen in tires rather than standard compressed air?
    1. ASmoother ride with less vibration
    2. BEnhanced tire performance and handling
    3. CIncreased responsiveness to cornering
    4. DBetter vehicle fuel efficiency
    5. EAdded tread grip increasing acceleration performance
  5. 5Which of the following is NOT a benefit of a wheel alignment service?
    1. AEven distribution of weight on wheels/tires
    2. BLess driving vibration
    3. CIncreased tire tread life
    4. DImproved vehicle control
    5. EReduced "Pulling" or drifting
  6. 6These tires have moderate tread depths and rubber compounds that are engineered to provide an extended tread life. They are offered in many types/models, sizes, load capacities, and speed ratings for use on a wide variety of vehicles from economy cars to sedans to mini-vans to pickup trucks. They tend to provide ride comfort, handling, and other performance attributes suitable for most drivers.
    1. AAll Terrain Tires
    2. BSummer Tires
    3. CAll Season Tires
    4. DPerformance Tires
    5. ECommercial Tires
  7. 7Which of the following is NOT a negative result of incorrect tire pressure?
    1. AIncreased fuel consumption
    2. BCompromised suspension components
    3. CPoor handling and safety
    4. DAccelerated tread wear
    5. ELower resistance to tire fatigue
  8. 8Which of the following is NOT included in a Wheel balancing service?
    1. ASpinning each wheel to check balance around axle
    2. BDetecting and locating any imbalance
    3. CRe positioning tire on rim to offset weight imbalance
    4. DAttaching weights to tire to compensate for weight differences
    5. ERemounting tires and wheels on vehicle
  9. 9This type of tire is the most common and found on most non-high-performance passenger cars because it is typically quiet and long-lasting. Also, they can be rotated in many different ways, which helps to prolong the life of the tires and makes them more versatile.
    1. ADirectional Tire Tread
    2. BSymmetrical Tire Tread
    3. CAsymmetrical Tread
    4. DDirectional/Asymmetrical Tread
  10. 10When viewing the steering axis from the side of your vehicle, if the angle is positive, the steering axis will tilt toward the driver. When it's Negative, on the other hand, the steering axis tilts toward the front of your vehicle. What is this referring to?
    1. ACamber
    2. BBalancing
    3. CToe
    4. DTPMS
    5. ECaster

Información

Descripción
Here's your opportunity to show how much you've learned and retained on the tire industry. This will be vital to your performance and ultimately your success on the phones. Please choose the answers that are MOST likely to the questions asked. Do you know your stuff!? This short quiz will test you on how much you've learned and will give some insight into how well you will be prepared to deal with questions you may run into on the phones! Good luck!
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