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3.02 H&T Quiz

Chad Collins 14 preguntas 5,0 (1 valoración)

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Preguntas del test (14)

  1. 1When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. What culture difference does this situation exemplify?
    1. ANegotiating style
    2. BPersonal appearance
    3. CProper greeting protocol
    4. DPerceptions about bribery
  2. 2Which of the following is an example of a language barrier that might occur in the hospitality industry?
    1. AInappropriate clothing
    2. BIncorrect translations
    3. CImproper hand gestures
    4. DOffensive facial expressions
  3. 3What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?
    1. ADevelop an interesting promotional plan
    2. BConduct research about the Chinese culture
    3. COrganize a committee to evaluate domestic economic issues
    4. DAssume that Chinese people will accept their existing products
  4. 4Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. What cultural difference does this situation exemplify?
    1. AGestures
    2. BVerbal cues
    3. CHoliday traditions
    4. DPersonal appearance
  5. 5When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?
    1. ALong-term orientation
    2. BUncertainty avoidance
    3. CPower distance
    4. DIndividualism
  6. 6Why do airlines offer several menu options to accommodate their passengers?
    1. ABecause table manners differ by nationality
    2. BBecause dietary habits often vary by culture
    3. CBecause lunch is usually the largest meal of the day
    4. DBecause most passengers expect large meals on short flights
  7. 7Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. What type of cultural difference does this situation exemplify?
    1. AGender
    2. BReligious
    3. CLanguage
    4. DDining etiquette
  8. 8Why is it important for hotel employees to learn about other cultures?
    1. ATo eliminate all guests’ complaints
    2. BTo reduce differences in social classes
    3. CTo prevent costly bookkeeping mistakes
    4. DTo avoid offending coworkers and guests
  9. 9What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?
    1. AIncrease their prices
    2. BEliminate trade policies
    3. CDevelop financial regulations
    4. DModify their marketing strategies
  10. 10In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. What cultural difference does this situation exemplify?
    1. AGift-giving protocol
    2. BDining etiquette
    3. CSocial status
    4. DGender roles

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Descripción
NC Hospitality & Tourism 3.02 Quiz
Idioma
English
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