Flashcards
communication skills and interviewing
Cards in this deck (12)
- 1types of communicationverbal
non verbal
written
rapport - 2rapporta close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
- 3core communication skills• Active listening
• Questioning
• Body language
• Paralinguistics (tone, pitch, accent, speed)
• Touch
• Information giving
• Establishing rapport
• Empathy. - 4non verbal communication• Facial expression
• Eye contact
• Posture
Movement/gestures - 5verbal communication• Tone and inflections
• Reflecting understanding
• Building a history/story
Identifying occupational performance issues from the perspective of the person - 6advanced communication skills• Observation skills
• Listening skills
• Questioning skills
Working through or exploration skills - 7observation skillsObservation of people in terms of their presentation, verbal and non-verbal behaviour
-perceiving non verbal cues
-be aware of incongruence, discomfort and patterns - 8active listeningUtilising non-verbal skills including body posture, facial expression, eye contact and gestures to demonstrate that the therapist is listening
- 9open questionsthe control of the response is with the respondent
designed to help the individual explore or explain - 10closed questionscontrol of response is with the interviewer
-will elicit a specific reponse - 11leading questionsleads the person to answer how they think you want them to answer
-can produce inaccurate answers - 12purpose of interviewsinformation gathering
assessment
narrative facilitation
qualitative research/data collection
quality improvement
Information
- Description
- Foundations of Occupational Therapy Flashcards on communication skills and interviewing, created by Bonnie McDonald on 06/05/2018.
- Created by
- Bonnie McDonald
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