Unit 3 : Management

Question	Answer
Definition of management	Management is the process of combining personnel and physical resources to create an environment in which the planned objectives/goals of the organisation can be achieved through people.
3 skills of a manager	• Leading •motivating •communicating
CEO meaning	Chief executive officer
MD meaning	Managing director
Delegation meaning	Delegation involves the passing of authority from a manager to a subordinate, to undertake specific work
Definition of leading	The ability to influence and direct people in a particular direction to achieve the goals of organisation
3 styles of leadership are.....	• Autocratic • Democratic • Laissez-faire
Autocratic leader likes to.....	• be in control • delegate little authority to employees • does not consult with the employees in decision making • uses fear as a motivator
Evaluation of autocratic leadership	This will produce dissatisfied and poorly motivated workers who will not co-operate with the leader
democratic leader likes to.....	•discuss all problems with staff • delegate work to the employees •persuade rather than order • value the employees opinion • trust the employee
Evaluate democratic leadership style	Will produce highly motivated and co-operative employees, high morale and greater job satisfaction
A laissez-Faire likes to.......	•give employees freedom to work •let workers decide what they want •give general outline of instructions •have highly motivated and trustworthy employees

Resource summary

	Created by maria wall over 6 years ago