Flashcards
Management Studies Chapter 11 Learning Objectives
Cards in this deck (9)
- 1Define and explain the concept of Communication."An interactive process of providing and passing of information that enables an organisation to function efficiently and for employees to be properly informed about developments. It covers all kinds of information and the channels of transmission."
- 2Explain each of the 6 main stages of communication derived from the work of Shannon and Weaver.1. Decide to communicate
2. Encoding the message
3. Transmitting message via a channel
4. Receiving the message
5. Decoding the information
6. Taking action and sending feedback - 3Contrast verbal communication and non-verbal communication.Verbal Communication - Using words, numbers, diagrams or pictures.
Non-Verbal Communication - Using postures, gestures and para-linguistics. - 4List and briefly compare 7 different communication channels.1. Newsletters and Company Newspapers
2. Podcasts and Presentations
3. Quality Circles
4. Team Briefings
5. Trade Unions and Staff Associations
6. Grapevines
7. Consultative Committees - 5List the changes a message is likely to undergo if it's repeated.A message will become shorter, sharper and hijacked by irrelevant detail.
- 6Briefly describe 5 important listening skills.1. Setting aside time to receive messages.
2. Understanding the overt message.
3. Understanding the motives behind it.
4. Understanding the emotion behind it.
5. Avoid criticism until the message is finished. - 7Explain the modifications which have been made to Shannon and Weaver's communication model.It was changed from a simple arrow model to more of a 'dance' or a circuit model to incorporate more 'human' aspects of communication, such as personality.
- 8Give at least seven practical tips of writing reports and at least seven practical tips for making presentations.-
- 9Describe 3 kinds of communication network.Star Network - A number of people all report to a single individual, and vice versa.
Line Network - Information passed to and from people along a line, and in no other direction.
ComCon Network - All members report to all others.
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- Business/Economics Flashcards on Management Studies Chapter 11 Learning Objectives, created by Aaron Thain on 01/12/2018.
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- Aaron Thain
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