Flashcards
Organizational control: types, standards and feedback
Cards in this deck (12)
- 1Controla regulatory process of establishing standards, and taking corrective action when necessary to restore performance to those standards.
- 2Standardsa basis of comparison for measuring the extent to which various kinds of organizational performance are satisfying or unsatisfactory.
- 3Benchmarkingthe process of identifying outstanding practices, processes, and standards in other companies and adapting them to your company.
- 4Cyberneticthe process of steering or keeping on course
- 5feedback controla mechanism for gathering information about performance deficiencies after they occur
- 6Concurrent Controla mechanism for gathering information about performance deficiencies as they occur, thereby eliminating or shortening the delay between performance and feedback
- 7feedforward controla mechanism for monitoring performance inputs rather than outputs to prevent or minimize performance deficiencies before they occur
- 8Control Lossthe situation in which behavior and work procedures do not conform to standards
- 9Regulation Coststhe costs associated with implementing or maintaining control
- 10Cybernetic feasibilitythe extent to which it is possible to implement each step in the control process
- 11Bureaucratic Controlthe use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures
- 12—
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- Flashcards on Untitled, created by Jennifer Martinez on 29/04/2019.
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- Jennifer Martinez
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