Management Control and Performance Measurement

What this page covers

The resources here look at how organizations keep activity on course and how they measure results. Most are mind maps. Some focus on control itself, such as Management control: an overview and Fundamentals of Management Control. Others focus on measurement, such as Developing and using KPIs and Non-Financial Measures of Performance.

The balanced scorecard appears again and again. You will find Kaplan and Norton's Balanced Scorecard as a mind map and Balanced Scorecard as a flashcard deck. The Building Block Model map covers performance measurement in service industries. Another map looks at performance measurement systems in manufacturing companies and why financial measures alone fall short.

Where to start

1. Begin with a broad map such as Management control: an overview to see the main ideas.
2. Move to the map on the COSO model, Unit 7: Internal Control (Introduction), for control environment, risk assessment and monitoring.
3. Then read the balanced scorecard maps and the Building Block Model map.
4. Finish with flashcards on key terms and a quiz.

Using quizzes and maps together

Read a map first, then take a quiz on the same idea. Management control and Performance and Target setting are two quizzes that fit this pattern. Where you miss a question, go back to the matching map and read that branch again. Flashcard decks such as Ouchi Framework and Hofstede Framework help you memorize the frameworks once you understand them.

Where it sits in the subject

This unit belongs to the strand Principles and Theory of Management, within Business administration and management (incl. project management). Most of the material suits university study and professional preparation, and a small share is school level, including A-level Business.

Next step

Pick one map that matches your current topic, work through it, and then test yourself. You can also build your own maps and flashcards from what you read.