Flashcards
ORGB Ch. 8 Key Terms
Cards in this deck (27)
- 1CommunicationThe evoking of a shared or common meaning in another person
- 2Interpersonal communicationCommunication between two or more people in an organization
- 3CommunicatorThe person sending a message
- 4ReceiverThe person accepting a message
- 5Perceptual screenA window through which one interacts with others. It influences the quality, accuracy, and clarity of the communication
- 6MessageThe thoughts and feelings that the communicator is attempting to evoke in the receiver
- 7FInformation fed back that completes two-way communication
- 8LanguageThe words, their pronunciations, and the methods of combining them used and understood by a group of people
- 9DataUninterpreted and unanalyzed elements of a message
- 10InformationData that have been interpreted, analyzed, and have meaning to some user
- 11RichnessThe ability of a medium to convey meaning to a receiver
- 12Employee voice behaviorCommunication of suggestions, concerns, information about problems, or work-related opinions ton effect constructive changes in the workplace
- 13Reflective listeningCarefully listening to message and immediately repeating it back to the speaker
- 14Two-way communicationAn interactive form of communication in which there is an exchange of thoughts, feelings, or both
- 15One-way communicationCommunication in which a person sends a message to another person and no feedback, questions, or interaction follows
- 16Barriers to communicationFactors that distort, disrupt, or even halt successful commuincation
- 17Gateways to communicationOpenings that break down communication barriers
- 18IncivilityDiscourteous communication and rude behavior that are disrespectful, hurtful, or injurious
- 19CivilityCommunication and behavior that respect the integrity and dignity of the individual
- 20Defensive communicationMessages that are aggressive, malevolent, passive, or withdrawn
- 21Nondefensive communicationMessages that are assertive, direct, and powerful
- 22Nonverbal communicationAll elements of communication that do not involve words or language
- 23ProxemicsThe study of an individual's perception and use of space
- 24Territorial spaceBands of concentric space radiating outward from the body
- 25KinesicsThe study of body movement and posture
- 26Communicative diseaseLoneliness and social isolation resulting from the absence of heartfelt communication in relationships
- 27Information communication technology (ICT)An extensive category of new developments in interpersonal communication that allow fast, even immediate, access to information
Information
- Description
- Business/Economics Flashcards on ORGB Ch. 8 Key Terms , created by Shawntia Johnson on 10/02/2020.
- Created by
- Shawntia Johnson
- Views
- 0
- Rating