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MGMT Comprehensive Exam Review

Kim M English 20 cards

Cards in this deck (20)

  1. 1Jason the CEO of Swift Inc. is a successful business leader with a reputation for caring. which statement proves this? a) He believes he is accountable to nobody but himself. b)His leadership style is result-oriented and not relationship-oriented. c) He strives to understand the interests and aspirations of his employees. d) He prioritizes the development of his company over the well-being of his team. e) His communication style is me-oriented, not we-oriented.c) He strives to understand the interests and aspirations of his employees.
    Explanation: Caring for others plays an important role in establishing credibility. Understanding others’ interests indicates a sense of caring.
  2. 2What is the dominant business ethic in corporate communications that involves sharing all relevant information and decision rationale with stakeholders? a) expertise b) transparency c) hierarchy d) competence e) caringb) transparency
    Explanation: The dominant business ethic in recent years is transparency. Transparency involves sharing all relevant information with stakeholders.
  3. 3Which statement accurately describes the role played by character in the establishment of credibility? a) An increase in accountability adversely affects character. b) Character has become less important in the post-trust era. c) A decrease in transparency positively influences character. d) Character is especially important in long-term, collaborative relationships. e) Character-based traits are the least important determinants of trust in the workplace.d) Character is especially important in long-term, collaborative relationships.
    Explanation: Character refers to a reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values. Character has always been important in business relationships, especially long-term, collaborative relationships.
  4. 4The three components that are most important for establishing credibility are competence, caring, and a) charisma. b) confidence. c) communication. d) character. e) charity.d) character.
    Explanation: You can control your reputation as a credible communicator by focusing on three well-established factors: competence, caring, and character. Research has shown that these three factors almost entirely account for whether a person is considered credible in professional situations.
  5. 5In the business world, caring can be demonstrated by a) recognizing and acting on business opportunities. b) focusing mainly on the tasks that need to be done. c) sharing relevant information with stakeholders. d) emphasizing the results of decisions and actions. e) considering the needs of colleagues and subordinates.e) considering the needs of colleagues and subordinates.
    Explanation: Caring for others plays an important role in establishing credibility. In the business world, caring implies understanding the interests of others, cultivating a sense of community, and demonstrating accountability.
  6. 6The rules of conduct or moral principles that guide individual or group behavior are known as___ a) transparency. b) ethics. c) values. d) accountability. e) character.b) ethics.
    Explanation: Ethics are rules of conduct or moral principles that guide individual or group behavior.
  7. 7Personal values are___ a) the values that individuals prioritize and adhere to. b) the values that are practiced only in the workplace. c) unwritten rules by which an industry works. d) the stated and lived values of a company. e) guidelines that the government expects public companies to follow.a) the values that individuals prioritize and adhere to.
    Explanation: Corporate values are the stated and lived values of a company. Aligning personal values—those values that individuals prioritize and adhere to—with corporate values is an important element of character.
  8. 8A business leader can cultivate a sense of community by____ a) encouraging employees to work as individuals rather than as a team. b) having a communication style that is we-oriented, not me-oriented. c) developing new strategies to sell different products to different markets. d) prioritizing the development of his company at the expense of his employees. e) refusing to give in to pressure by the stakeholders.b) having a communication style that is we-oriented, not me-oriented.
    Explanation: Speaking about "our needs" or "your needs" as opposed to "my needs" engenders trust and helps you come up with solutions that achieve mutual benefit.
  9. 9Which term refers to a reputation for adhering to high moral and ethical values? a) competence b) accountability c) transparency d) community e) charactere) character
    Explanation: Managers can control their reputation as credible communicators by focusing on three well-established factors: competence, caring, and character. Character refers to a reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values.
  10. 10One of the traits associated with competence is “a focus on action.” This specifically implies a) establishing an atmosphere of trust and goodwill. b) seeking a low-profile, passive role in your organization. c) being accountable to no one but yourself. d) seizing business opportunities when they present themselves. e) adhering to high moral and ethical standards.d) seizing business opportunities when they present themselves.
    Explanation: The two traits associated with competence are: a focus on action and an emphasis on results. A focus on action implies that you seize business opportunities.
  11. 11When you decide to accept a new position and leave your current organization, you should__ a) leave quickly so you do not hurt anyone's feelings. b) give your supervisor advance notice. c) always write a formal letter of resignation. d) ignore colleagues who have not supported you. e) brag to your coworkers about your new job.b) give your supervisor advance notice.
    Explanation: When you accept a new position, you can extend several courtesies to your current employer and ensure that you leave on good terms so that your supervisors can provide a positive recommendation in the future if you need it. In the first place, you should inform your supervisor that you are leaving immediately, preferably in person. Show graciousness and appreciation for the professional opportunities you have been given.
  12. 12Allison just completed a graduate program and does not have any job experience. She is looking for a job now, so which format would be most ideal for her résumé? a) adding statements from personal references describing her key skills b) listing her course work in chronological order with the grades she earned c) listing her keys skills as demonstrated in her course work d) listing her key skills from school, community, and volunteer activities e) describing the ideal job she would like to have and how she would be a good fit for that positionc) listing her keys skills as demonstrated in her course work
    Explanation: Functional résumés draw special attention to an individual's key skills. They are most often used by professionals with extensive (more than 15 years) experience and individuals with little or no work experience. Inexperienced individuals often use them to emphasize key skills developed through a combination of school, community, volunteer, and other types of activities while de-emphasizing a lack of work experience.
  13. 13Which feature of Mason's résumé is most likely to cause problems with hiring managers? a) His list of jobs contains conflicting dates. b) He listed general subjects rather than specific classes like ECON 302. c) He listed only three references and their contact information. d) He didn't include an objective statement. e) He didn't use industry jargon in his descriptions.a) His list of jobs contains conflicting dates.
    Explanation: Any inconsistency or questionable information may damage or disqualify your chances. Often, potential employers judge your character when they see seemingly contradictory information.
  14. 14Functional résumés present their information in terms of a) educational degrees. b) personal references. c) work and education over time. d) life experience. e) key skills.e) key skills.
    Explanation: Functional résumés present their information in terms of key skills.
  15. 15Which action by an interviewee is most likely to sabotage the interview process? a) dressing provocatively b) asking the interviewer about his or her experiences c) inquiring about the chances for advancement d) arriving more than ten minutes early e) failing to send a thank-you note afterwarda) dressing provocatively
    Explanation: One of the first signals of professionalism you give at a job interview relates to your clothing choices. Generally, you should dress up, even when the company has a fairly casual environment. Typically, err on the side of conservative dress—that is, wear well-pressed, clean, and nicely fitted clothes. A nationwide survey of hiring managers found that dressing too provocatively was the single most serious problem they encountered with their applicants.
  16. 16One of the best ways to understand the needs of a potential employer is to_ a) analyze the job position announcement. b) take time to analyze your interests and qualifications. c) represent your employment and education accurately. d) go to job fairs on campus. e) network with friends and relatives.a) analyze the job position announcement.
    Explanation: One of the best ways to understand an employer’s needs is to carefully read and analyze the job position announcement.
  17. 17Where should your contributions be positioned in a résumé? a) Your least important contributions should be positioned first. b) Your most important contributions should be scattered throughout. c) Information about your personal strengths should be positioned at the bottom. d) Quantifiable accomplishments should be positioned at the bottom. e) Your most important contributions should be positioned first.e) Your most important contributions should be positioned first.
  18. 18In his résumé, Noah lists the attributes “360-degree thinking” and “able to push the envelope.” The use of such clichés will most likely a) make Noah seem like an overly qualified candidate. b) communicate only specific accomplishments and not overall traits. c) indicate that Noah has vague and inflated beliefs about his abilities. d) secure Noah an interview right away. e) communicate that Noah lacks self-confidence.c) indicate that Noah has vague and inflated beliefs about his abilities.
    Explanation: Many clichés, such as “dream job” or “track record of success,” fail to highlight your abilities and attributes for a few reasons. First, they do not communicate your specific accomplishments. Second, many potential employers perceive these statements as showing unrealistic or naïve expectations about a job or inflated beliefs about abilities.
  19. 19Which group is the best to get advice from to improve your resume? a) your current supervisor b) your friends who are also looking for jobs c) recruiters d) your family e) professionals who match your career interestse) professionals who match your career interests
  20. 20Which statement effectively quantifies accomplishments in a previous job? a) Conducted team meetings. b) Supervised workers in the production department. c) Led team that raised funds for the poor. d) Organized a workshop for 100 sales representatives. e) Greeted clients and scheduled appointments by phone.d) Organized a workshop for 100 sales representatives.

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Flashcards on MGMT Comprehensive Exam Review, created by Kim M on 18/10/2021.
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