Flashcards
4.3 Communication Skills
Cards in this deck (8)
- 1Types of QuestionsOpen
Closed
Probing
Multiple
Leading
Reflective
Hypothetical - 2Types of Non-verbal communicationKinesic - Body Language
Proxemics - How near of far you sit apart
Para language - Tone of Voice
Object language - Personal Grooming - 3Behaviours of sucessfull negotiatorsthey consider all outcomes
think about long term implications of issues
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summarise - 41st order and 2nd order skills1st - Listening, observing, questioning, building rapport.
2nd - Using 1st order skills in situ, Negotiation, influencing, Team working - 5Skills to build rapportListening, Body language
Mirroring body language
Finding common interests
Remembering peoples names
Open Questions, Honesty
Integrative negotiating - 6EQ - Emotional IntelligenceSelf awareness
Motivation
Influence
Intuition
Conscientiousness & Integrity
Emotional resiliance - 7Explain Selective & Adaptive ListeningSelective - Hearing what you want to hear not what was necessarily said.
Adaptive - Understanding the context in relation to personal experience and allows misinterpretation of info. - 8Explain Passive & Active ListeningPassive - Letting the speakers words wash over you (in 1 ear out the other)
Active - Engaging with the speaker in Dialogue
Information
- Description
- Diploma Negotiating & Contracting (Section 4 : How commercial negotiations should be undertaken) Flashcards on 4.3 Communication Skills, created by sheenadonaldson2 on 25/10/2015.
- Created by
- sheenadonaldson2 · Oct 2015
- Updated
- Oct 16, 2016
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