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| Question | Answer |
| Communication directions? | Vertically - team, client, sponsor, stakeholders, functional managers Horizontally - other PMs, other projects |
| Communication factor - Nonverbal? | Body language |
| Communication factor - Paralingual | Pitch & voice |
| Communication factor - Words | Chosen words, phrasing |
| What questions to ask when making decision on choosing a communication technology for an item? | How urgent is the communication? How much do you want to get attention? What would be better, tech A or B? Which tech them is more familiar with? Any confidentiality issues to consider? |
| A project team with x members. One more member is added. How many more communication channels are added? | x |
| The communication channels formula? | |
| PM has concerns with a team member performance. Which is the best form of communication? | Informal Verbal (this should go first, then formal written communication) |
| Which form of communication best to aid in solving complex issue? | Formal Written (words are documented and transferred to everyone with the same meaning/info) |
| There are 3 stakeholders. The # communication channels is 6. What it would be if one more stakeholder is added? | 10 Separated from team members PM is counted as one channel |
| Rules for effective meetings? | Create and publish agenda Ground rules for controlling the meeting |
| Factors to consider managing a team locating throughout the world? | Communication and people skills as well as ability to adapt to new cultures |
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