3.4 Keywords - Effective People Management

Flashcards by Mr_Lambert_Hungerhil, updated more than 1 year ago
Created by Mr_Lambert_Hungerhil about 5 years ago


All of the keywords and definitions from 3.4 Effective People Management

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Question Answer
Organisation The way in which a business in structured for it to achieve its objectives
Organisation Chart A diagram which shows the internal structure of an organisation
Hierarchy Structure of different levels of authority in a business organisation, one on top of the other
Line Manager Employee who is responsible for overseeing the work of others further down the hierarchy of an organisation
Function Tasks or jobs. Organisation by functions means that a business is organised according to tasks that have to be completed, such as production or finance
Authority The right to decide what to do in a situation and take command of it to be able to make decisions without referring to anyone else
Subordinate Workers in the hierarchy who work under the control of a more senior worker
Chain of Command The path (or chain) down which orders (or commands) are passed. In a company, this goes from the board of directors down to other workers in the organisation
Delayering Removing layers of management and workers in a hierarchy so that there are fewer workers in the chain of command
Empowerment Giving more responsibility to workers further down the chain of command in a hierarchy
Downsizing When a business employs fewer workers to produce the same amount through increases in productivity which can be achieved through delayering
Span of Control The number of people who report directly to another worker in an organisation
Delegation Passing down of authority to work to another worker further down the hierarchy of the organisation
Centralisation A type of business organisation where decisions are made at the centre or core of the organisation and then passed down the chain of command
Decentralisation A type of business organisation where decision-making is pushed down the hierarchy and away from the centre of the organisation
Motivation In work, the desire to complete a task
Hierarchy of Needs Placing needs in an order of importance, starting with basic needs
Communication Messages passed between sender and a receiver, through a medium such as a letter or an email
Feedback Response to a message by its receiver to the sender
Internal Communication Communication within the business organisation
External Communication Communication between the business and an outside individual or organisation like a customer, a supplier or a tax inspector
Channel of Communication The path taken by a message, such as horizontal communication, vertical communication or grapevine communication
Formal Channels of Communication Channels of communication that are recognised and approved by the business and by employee representatives such as trade unions
Informal communication or communication through the grapevine Communication through channels are not formally recognised by the business
Payment systems Methods of organising the payment of workers, such as piece rates or salaries
Manual or blue collar workers Workers who do mainly physical work like an assembly line worker
Wages Tend to be paid to manual workers for working a fixed number of hours per week plus overtime
Overtime Time worked over and above the basic working week
Basic Pay Pay earned for working the basic working week
Non-manual or white collar workers Worker who do non-physical work, like an office worker or teacher
Salary Pay, usually of non-manual workers, expressed as a yearly figure but paid monthly
Commission Payment system usually operated for sales staff where their earnings are determined by how much they sell
Bonus Addition to the basic wage or salary, for instance, for achieving a target
Part-time workers Employees who work only for a fraction of the working week
Full-time workers Employees who work the whole of the working week
Temporary workers Workers who have no permanent contract of employment with a business and so tend to work only for a short period of time for an employer
Freelance workers Workers who tend to be self-employed and do particular pieces of work for a business as a supplier
Fringe Benefits Payments in kind over and above the wage or salary, such as a company car
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