Performance Management Chapter 5

Skyler Milkovich
Flashcards by Skyler Milkovich, updated more than 1 year ago
Skyler Milkovich
Created by Skyler Milkovich almost 4 years ago


Chapter 5

Resource summary

Question Answer
Employee Involvement (EI) Consists of a variety of systematic methods that empower employees to participate in the decisions that affect them and their relationship with the organization
How Employee Involvement Improves Productivity c38b89fa-fc79-4939-a1c9-23db3ff7634e.png (image/png)
Benefits of EI Improves productivity Reduces employment costs Facilitates strategy execution Generates creative solutions
4 Considerations in Job Design Organizational = effectiveness/efficiency Technological = task interdependence Employee = autonomy, skills needed Environmental = social expectations/ workforce availability
Autonomy Refers to the freedom, independence, and discretion to plan and schedule the work and determine the procedures used to carry it out
3 Features of Employee Involvement Practices 1. Formation of Natural Work Units 2. Vertical Loading 3. Knowledge of Results
4 EI Approaches 1. Autonomous Work Groups 2. Socio-Technical Systems 3. Co-determination 4. Intrapreneurial Teams and Units
Autonomous Work Groups Employee teams without a formal company-appointed supervisor who decide among themselves most matters traditionally handled by a supervisor
Socio-Technical Systems Systems that integrate the social and technical elements of a job by restructuring the work, work groups, and relationship between workers and the technologies they use to do their jobs
Codetermination Allows workers’ representatives to discuss and vote on key management decisions that affect them in formal meetings and sessions with company management Canadian firms have been very slow in giving such powers to employees
Intraprenuerial Units Are entrepreneurial employees, teams, or divisions within an organization that have resources and responsibilities to participate in entrepreneurial risk-taking activities
Quality Circle A small group of employees, drawn from the same work center and with a common leader, that meets regularly to identify and solve work-related problems, especially products and process quality issues.
Total Quality Management (TQM) A set of organized, well-integrated, and continuous activities involving both managers and workers to improve performance and quality, and therefore customer satisfaction
Key Elements of TQM Culture of quality Focus on customer Continuous improvement Top management support Accurate measurement Cross functional teams Open communication Empowerment Training
T or F: EI benefits all organizations irrespective of the sector or size True
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