Flashcards
MANG3010 L4
Cards in this deck (11)
- 1What is the classical communication model?Shannon and Weaver, 1959.
Transmitter-> Encoder-> Medium-> Decoder-> Reciever. - 2What is the 1st Generation KM Knowledge transfer and its assumptions?- Emphasis on IT
- Based on the view that: users would share knowledge, its codified nature makes it easy to share, IT systems will provide a good platform for sharing. - 3What is the 2nd Generation KM and its assumptions?- Recognises the contextual aspects and that knowledge has a social dimension
-Asks: why would users want to share knowledge, even if they could how would they share tacit knowledge, what organisational systems provide a good platform for working? - 4What are some reasons that knowledge transfer is a challenge?- Tacit-explicit
- Motivation
- Trust
- Absorptive Capacity
- Stickiness
- Geography
- Expertise/Understanding. - 5What are some factors to do with motivation that affect peoples willingness to share knowledge?- Intergroup/personal conflict
- Concerns over whether status is affected (power)
- Sense of fairness (will everyone share everything)
- Organisational commitment
- General organisational culture
- HRM practices
- Visibility of knowledge, values, and attitudes to senior level of organisational hierarchy. - 6What are the 6 proposition by Sharkie 2005 that impact trust and knowledge exchange?- Security of employment
- Improvements to employability
- Not perceived as an expectation
- Organisation will act fairly
- Provision of a supportive environment
- Reward systems. - 7What 3 factors did Hansen 1999 find that undermined knowledge sharing in terms of expertise?- Limited common/shared knowledge
- Weak shared identity
- Different value/assumptions. - 8What is Szulanski 1996 typology of stickiness of knowledge?- INITIATION it is difficult to recognise oppurtunities to transfer
- IMPLEMENTATION difficulties that arise during the exchange of knowledge
- RAMP-UP unexpected problems that keep the recipient from matching or exceeding expected post-transfer performance
- INTEGRATION emanates from efforts to remove obstacles and to deal with challenges to the routinisation of the transferred practice. - 9What are the 4 interrelated aspects that affect the ability to share knowledge?- The type of knowledge
- The transmitter (their motivation and way they share)
- The receiver (Receptiveness and absorptive capacity)
- The organisational setting. - 10What are the 8 classes of use of knowledge seekers?- Enlightenment
- Problem Understanding
- Instrumental (how to act in specific situations)
- Factual (describe reality)
- Confirmational (second opinion)
- Projective
- Motivational
- Personal/Political. - 11Give some examples of formal and informal organisational settings?Formal: Organisational knowledge bases (Teltech), training programmes and formal exchanges.
Informal: Social networks, professional networks (COPs), 'water-cooler' exchanges.
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- Knowledge Transfer
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- mel_clark678
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