Flashcards
MANG3010 L6
Cards in this deck (8)
- 1How can you define KM success (and who said it?)Davenport et al 1998
- Growth in resources associated with the project, both personnel and budget.
- Growth in the volume of knowledge content and usage
- The project is not reliant on a single individual
- Evidence of financial return on investment. - 2What are some reasons for successes?- Alignment of KM initiative and organisational goals
- A clearly stated commitment to the system
- Enthusiastic champions
- Commitment from the top
- Early quick wins will neutralise the negative thinkers. - 3What are the 5 key enablers in knowledge creation (name, date)?Krogh et al 2000
1. Instill a knowledge vision
2. Manage conversations
3. Mobilise knowledge activists
4. Create the right contexts
5. Globalise Local knowledge - 4What barriers did Ajmal et al 2010 identify to KM systems?- Technology
- Culture
- Content
- Project Management - 5What are some reasons for KM failure?- Job related financial concerns
- Uncertainty about outcome of change
- Possible loss of power, influence and authority
- Old habits die hard
- Changes can undervalue ones expertise/contribution
- Negative experiences of the past
- Genuine concern about changes. - 6How should a KM project be managed?- Form alliances with people in the groups
- Ongoing vision and leadership from management
- Nurture a cultural environment of trust and teamwork
- Training and development
- Appoint adaptable people in key positions
- Be proactive in promoting user participation in the design and implementation of change
- Provision for negotiation and discussion of sensitive aspects of change
- Avoid big-bang/change overload
- Use an appropriate change methodology. - 7What are some of the roles of people in KM?- CKO
- COPs
- KMS developers
- KMS staff - 8What are 5 key issues management will need to focus on to avoid KM failure? (name, date)Dawson, 2005
1. Social networks
2. Collaboration
3. Relevance
4. Workflow (personalised workplace learning systems)
5. Knowledge-based relationships (between clients and suppliers)