Flashcards
HINF 263-LO#5
Cards in this deck (25)
- 1Training:Learning experience that results in a relatively permanent change in an individual that improves his or her ability to perform on the job.
- 2Learning Curve:Learning begins gradually, followed by a steep rise, then increase at a decreasing rate until a plateau is reached.
- 3Apprenticeship:A program covering a period of time-typically one to five years-when an individual is considered to be training to learn a skill.
- 4Coaching:Day to Day, hands-on process of helping employees recognize opportunities to improve their work performance.
- 5Mentoring:Senior employees tutor, coach, counsel, and guide less experienced associates.
- 6Job Rotation:Moving employees horizontally to broaden their skills, knowledge, or abilities; turning specialists into generalists.
- 7Off-the -Job training:Training that takes place outside the direct work area.
- 8Vestibule training:Employees learn their jobs on the equipment they will be using, but away from the actual work floor.
- 9Programmed instruction:Individuals learn a small block of information and are then tested immediately to see if the material has been understood.
- 10E-Learning:Employees use network technology to gain access to training materials, to "experts, and to other learners".
- 11Cognitive learning:Learning that occurs via mental processes such as reading, watching, and thinking.
- 12Experiential Learning:Learning that relies on practicing, experiencing, or doing something.
- 13Employee development:Preparation of employees for future positions that require higher-level skills, knowledge, or abilities.
- 14Diversity training:Training aimed at creating greater awareness of the issues that arise in a staff of varied backgrounds and characteristics, encouraging acceptance and appreciation of that variety, and helping employees learn how to accommodate and work with people of diverse backgrounds.
- 15What is the purpose of staff training?This process is intended to be a learning experience for staff, resulting in an improved ability to perform the many job duties.
- 16Who are the four groups of people that may provide staff training?In-House (Supervisors, coworkers, in-house training specialists) or through outside agencies.
- 17A needs assessment can be illustrated as:" Where are we, and where do we want to be"
- 18What are six considerations in formulating a training program?*Needs Assessment
*Staff Impact
*Goals
*Objectives
*Resources
*Written Plan - 19What are five situations that may be necessary for ongoing training?*Increase in employee questions
*Increased error rate
*Increase in complaints regarding an employee
*Decreased productivity
*Identifications of areas for improvement through accreditation. - 20What are three learning guidelines that describe how people learn, which should be considered in the design of a training program?*Enhanced learning occurs when an employee is motivated.
*Feedback is required
*Practice will increase an employee's performance. - 21What are three on-the-job training methods?Simulation Training, Apprenticeships, and Coaching
- 22What are three off-the-job training methods?Vestibule Training, Outside reading, and Web-Based Learning and Distance Learning
- 23What are three areas of skill deficiency?Technical, Decision-making, and Interpersonal
- 24What are the two ways we learn?Cognitive learning, and Experimental learning
- 25What are 5 components that should be included in a follow-up report?1. Overall success and performance
2. Training methods used
3. Strengths and weaknesses
4. Organization
5. Recommendations
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- Flashcards on HINF 263-LO#5, created by shalamaranne on 13/01/2014.
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- shalamaranne
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