Flashcards
Chapter 3 - Interpersonal
Cards in this deck (69)
- 1Group decision makingthe process of reaching a judgement based on feedback from more than one individual
- 2rational decision making modeltraditional, logical approach to decision making, based on the scientific method
- 3what is the rational decision making method grounded in?establishing goals, establishing alternatives, examining consequences, and hoping for optimum results
- 4what is the search for optimum results based on?an economic view of decision making--the idea that people hope to maximize gain and minimize loss when making a decision.
- 5what does the rational model assume?each alternative is evaluated in terms of how well it contributes to reaching goals involved in making a decision
- 6political decision making modelassumes that people being bring preconceived notions and biases into the decision making situation
- 7because the decision makers in a political model are politically motivated, _______they often do not make the most rational choice
- 8people who use the political model might operate on the basis of ________incomplete information
- 9in the political system, facts and figures that conflict with personal biases might get _______blocked away
- 10three skills required to solve problems effectively in groupsworking through the group problem solving steps, managing disagreement about the decision, and aiming for inquiry rather than advocacy
- 11Step one of group problem solving stepsIdentify the problem
- 12Step two of group problem solving stepsclarify the problem
- 13step three of group problem solving stepsanalyze the cause
- 14step four of group problem solving stepssearch for alternative solutions
- 15step five of group problem solving stepsselect alternatives
- 16step six of group problem solving stepsplan for implementation
- 17step seven of group problem solving stepsclarify the contract
- 18step eight of group problem solving stepsdevelop an action plan
- 19step nine of group problem solving stepsprovide for evaluation and accountability
- 20Identify the problemdescribe specifically what the problem is and how it manifests itself. The surface problem is that some customers are paying their bills late. Your company's ultimate problem is that it does not have enough cash on hand to pay expenses
- 21clarify the problemif group members do not see the problem the same way, they will offer divergent solutions to their own individual perception of the problem
- 22analyze the causejust as it sounds
- 23discussing pros and cons fits into what step?select alternatives
- 24thinking deeply about your goals fits into what step?select alternatives
- 25what types of visual displays can pros and cons be displayed on?flip chart, board, computer screen
- 26developing an action plan stems logically from theprevious steps
- 27what is clarifying the contract?Restating what group members have agreed to do and deadlines for accomplishment
- 28reconvening to discuss progress and hold people accountable fits underprovide for evaluation and accountability
- 29the steps for effective problem solving are best applied tocomplex problems
- 30straightforward problemsdont require all the steps
- 31look at ritz carlton example on page 49.
- 32a major reason why group decision making doesnt proceed mechanically is thatdisagreement may surface
- 33is disagreement necessarily harmful?no
- 34disagreeing about major issues leads to positive results if two condition are present1. dissenters have to feel they have the freedom to express doubt
2. doubts must be expressed collaboratively - 35inquirylooking for the best alternative
- 36advocacyfighting for one position
- 37Inquiry is an _____ processopen
- 38Decision makers who engage in inquirycare more about the firm
- 39using an advocacy approach, participants tend to view problem solving asa competition
- 40withholding important information is something that an ____ would doadvocate
- 41arguments are antagonistic underadvocacy
- 42______ can be used to help participants overcome the advocacy approachconflict-resolution methods
- 43brainstorming is a _____ problem solving approachgroup
- 44when seeking a large amount of alternatives to a choice, usebrainstorming
- 45_____ developed brainstormingalex osborn
- 46alex osborn believed that one of the main blocks to organizational creativity waspremature evaluation of ideas
- 47hitchhiketo enhance or elaborate upon the contributions of others
- 48two functions of brainstorming1. method of finding alternatives
2. creativity training program - 49____ emerged from a brainstorming sessionSUV's
- 50group size should be aboutfive to seven people
- 51guidelines brainstorming 2everybody is given a chance to suggest alternative solutions
- 52guidlelines brainstorming 3no criticism is allowed
- 53brainstorming 4freewheeling is encouraged
- 54brainstorming 5quantity and variety are very important
- 55brainstorming 6combintions and improvements are encouraged
- 56brainstorming 7notes must be taken during
- 57brainstorming 8invite outsiders to the session
- 58brainstorming 9dont overstructure by following these guidelines too strictly
- 59curious feature of brainstormingindividuals that work alone typically produce more ideas than those in a group
- 60brainstorming by individuals is known asbrainwriting
- 61limitations to spoken brainstormingevaluation apprehension, freeriding, and inhibiting procedures
- 62evaluation apprehensionpeople are afraid to come forth with ideas because they fear critical evaluation
- 63free ridingsocial loafing
- 64inhibiting procedureonly one person can speak at a time
- 65electronic brainstormingmembers simultaneously enter their suggestions into a computer and ideas are distributed to the screens of other group members
- 66brainstorming via email can increase the _____ of ideasquantity and quality
- 67nominal group techniquestructured meeting with limited interaction
- 68standup meetings advantagegroup members will be more alert and more likely to contribute
- 69If you think a meeting can be achieved in 30 minutes or less, a ____ is beststandup meeting
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- Flashcards on Chapter 3 - Interpersonal, created by lynchcl on 10/02/2014.
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