Flashcards
Chapter 5
Cards in this deck (8)
- 1When do you use the direct or indirect pattern of writing?Direct asking quesitons?
- 2Are claim messages written using the direct or indirect pattern?indirect
- 3Is an adjustment grant written using the direct or indirect pattern?Direct
- 4What is the advantage of closing a message with a tailored ending?Will build more goodwill
- 5Should closing statements include specific times or dates you want the action completed by?Yes
- 6If you are seeking only one piece of information in a routine inquiry message, how should you begin the message (with a question or background information)?Background?
- 7What should be included in the body of a direct claim?Questions?
- 8What does combining two or more question in a sentence do to each question??
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- ? Business Communication Flashcards on Chapter 5, created by Jordan Hus on 14/06/2016.
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- Jordan Hus
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