Flashcards
Exam 3
Cards in this deck (28)
- 1def: Self-disclosureIntentionally revealing personal information
- 2Functions of self-disclosure- Expressive
- Clarification
- Information Giving
- Impression Management
- Relationship building - 3self-disclosure: Valencepositive or negativity of disclosure
- 4self-disclosure: RiskPerceived negative outcome
- 5Levels of self-disclosure- Opinions (thoughts/views)
- Expressed feeling (there and then)
- Shared feelings (feeling right now) - 6Model of social penetrationCircle drawing.
- 7Johari Window (CAAC)Concern for others / concern for self
- Avoiding
- Accommodating
- Collaborating
- Competing
-Low/High - 8def: AvoidingDon't like conflict. Will run from it.
(Bottom Left) - 9def: AccommodatingDesire to smooth relationship
(Top left) - 10def: CompromisingEveryone gives up something.
(Middle) - 11def: CompetingNot afraid of conflict. "knowing your right"
(bottom right) - 12def:CollaboratingWin/win, needs met. (Requires: open, trust, time, creativity)
(top right) - 13What are the axis labels for Johari Window?Left: concern for others
Right: concern for self - 14What are the known and unknowns for Johari Window?Known to self | Not known to self
Known to others[]
Not known to others - 15Characteristics of listening- More than hearing
- is a skill
- is important
- is pervasive
- is beneficial
- involves making choices
- Primacy/Recency
- recognizable pattern
- repetition
- grouping - 16Functions of listening- Information
- Job
- Relationship - 17Steps of listening (know order) (HAURR)1. Hearing
2. Attending
3. Understanding
4. Responding
5. Remembering - 18How a message can change- Condensation (summary)
- Closure (added info)
- Information Salience (highlighting)
- Selective perception - 19Listening = Attention + Reception + Perception- Attention (being moto. to listen)
- Reception (physically hearing)
- Perception (bias/attitude) - 20Barriers to listening- Pseudo listening
- Information load (space out cuz low info load)
- Other orientation (its not about me so no listen)
- Time consuming
- Anxious (unable to listen) - 21Two types of anxious listening- Situational
- High trait receiver (misses key points because) - 22Listening errors- Internal arguments
- Selective listening
- Insulated listening (whats interesting)
- Ego-speaking (listening for things about you)
- Jumping to conclusions
- emotional trigger words - 23Non verbal effective listening techniquesSOLER
(Face person Squarely, Open body, lean forward, eye contact, relax) - 24Verbal effective listening techniques1. ask questions
2. clarify
3. vary response
4. don't interrupt, avoid silence
5. give encouragement
6. check your perception - 25After 48 hours you recall _____% of info25%
- 26We spend ___% of our time listening45%
- 27You can listen at a rate of ____ words per min400-600 words per minute
- 28The average speaker speaks at a rate of150 words per minute
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- Flashcards on Exam 3, created by Jordan Hus on 22/06/2016.
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- Jordan Hus
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