Flashcards
Business communication: networks, media and barriers
Cards in this deck (20)
- 1CommunicationIt is the transferring of a message from the sender to the receiver , who understands message.
- 2A transmitterThis is the person who wishes to pass on the information to others.
- 3A medium of communicationa method for sending the message
(e.g a letter or noticeboard) - 4Feed backWhere the receiver confirms that the message has been received and responds to it
- 5Communication netsThe ways in which members of a group communication with each other.
- 6Chain networkInformation flows from top to bottom through an organisation
(e.g Army, Navy, police used to follow orders)
A) It can be used to transmit important messages from the top of an organisation to the lower levels
D) This is often leads to one-way communication and the message can become confused as it passes through several different levels and less accurate. - 7Wheel networkcentral figure like managers do.
communication through centre.
A) It can be used to communicate with different departments of regions of a business.
D) departments have no chance to communicate directly between themselves. - 8One-way communicationit involves a message which does not call for of require a response.
1. No need response from a receiver.
2. receiver may not have messages from sender. - 9two-way communicationwhen the receiver gives a response to the message and there is discussion about it.
A) It should become absolutely clear to the sender whether or not the person receiving the message has understood it.
A) Both people are now involved in the communication process. They can have discussion or communication. - 10Internal communicationit is when messages are sent between people working in the same organisation.
e.g: a manager talking to workers.
a report sent from one director to another. - 11External communicationit is when messages are sent between one organisation and another organisation or outside individual.
- 12Why external communication has to work well?External communication is very important to the image and efficiency of a business. If a firm communicates not properly, it may be sent wrong materials.
- 13Different ways of communication (media)1. Verbal communication
a) one to one talks between the sender and the receiver.
b) telephone
c) video conferencing
d) meetings
2. Written communication including electronic communication
a) letter
b) notices on board
c) faxes
d) e-mail, internet, intranet, computing facilities - 14Advantages and Disadvantages of written communicationA) There is 'hard' evidence of the message which can be referred to in the future.
A) it is essential for certain messages involving complicated details which might be misunderstood
D) Direct feed back is not always possible unless electronic ways.
D) it is not easy to check that the message has been received
D) The language used can be difficult for some receivers to understand. If written message is too long or compicated. - 15Advantages and Disadvantages of verbal communicationA) Information can be given out quickly (meetings)
A) There is opportunity for immediate feedback and two-way communication
D) In a big meeting,there is no way of telling whether everybody is listening
D) it can take longer to use verbal methods when feedback occurs than to use a written form of communication - 16Advantages and Disadvantages on visual communicationA) These methods can present information in an appealing and attractive way.
A) They can be used to make a written message clearer by adding a chart or diagram to make point.
D) No feedback
D) charts and graphs are difficult for some people to interpret
D) misunderstanding the messages - 17Formal/Informal communicationExamples of Formal: notices on the noticeboard, receive reports, email,memos and attend official meetings
Example of Informal: Meeting with friends, contact with others in the canteen or at break time - 18Connected networkThis network is shape of a pentagon. This can communicate directly between themselves
A) it is used as discussing new idea as two-way communication
D) can be time consuming
D) no clear leader or sender of message - 19direction of communications1) Downward communication: This is when messages are sent from managers to subordinates
2) Upward communication: This is when a message or feedback is passed from subordinates to managers
C) Horizontal communication : communication with same level of workers - 20Barriers to effective communicationThere are four parts of a communication such as sender, receiver , medium and feedback
If one part fail, it would be called a barrier to effective communication
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- Flashcards on Untitled, created by Tony2991 on 30/03/2014.
- Created by
- Tony2991 · Mar 2014
- Updated
- Feb 19, 2016
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