Flashcards
Therapeutic Communication
Cards in this deck (36)
- 1SenderInitiator of communication
- 2MessageInformation to be communicated
- 3ChannelMedium of communication- sight, hearing, touch
- 4RecieverPerson or group the message is intended for
- 5FeedbackResponse from communication
- 6Intrapersonal CommunicationCommunicating with yourself
- 7Interpersonal CommunicationCommunicating with another person/people
- 8Public CommunicationAddressing a crowd/ Group of people
- 9Intimate zone0-10 inches
- 10Personal zone18 inches- 4 feet
- 11Social zone4-12 feet
- 12Public zone> 12 feet
- 13RapportFacilitated by trust
- 14TimingRhythm and speed of communication
- 15ToneCan reflect mood of sender
- 16Clarity/ BrevityFacilitates interpretation
- 17Timing / RelevenceMessages should be delivered when the patient is able to recieve them
- 18Forms of non-verbal ContactEye contact
Facial Expression
Gestures
Posture/Gait
Territoriality
Personal Appearance - 19Territorialityhow people use space to communicate ownership or occupancy of areas and possessions.
- 20How can silence and Touch be used effffectivly?Reflection
Tension reduction
Gathering thoughts - 21Offering SelfOffers the nurse’s presence without attaching any expectations about patient behavior.
- 22Restating/ ParaphrasingEnsure the patient understands the message sent
- 23ClarifyingAsk for additional information to ensure understanding of the message sent
- 24FocusingFocuses the patient on information that is pertinent and helps the patient to expand on that information.
- 25AcknowledgingGives non-judgemental recognition to a patient for a certain behavior or contribution
- 26ReflectingRedirects the content of a patient's message back to the patient for further thought or consideration
- 27Giving informationProvides specific information to a patient either with or without the patients request
- 28SummarizingMay be used at the end of the interaction to identify material to be discussed
- 29Blocks to communicationFailure to percieve the patient as a human
Failure to listen
Innappropriate comments
Cliches
Yes or no Qs
How and Why Qs
Self disclosure - 30Ineffective medical communicationOveruse medical jargon
Giving personal opinions
Prying questions for curiosities sake
False assurance
Changing the subject - 31DocumentationClear, legible, complete, avoid unclear meaning
- 32Change of shift reportFailure to give an accurate or complete report leads to errors
- 33SBAR situationbackground , assessment, recommendation
- 34Cognitivly impaires patients considerationsUse language that is simple , concise , and spoken calmly
allow adequate time
use environmental clues - 35Unresponsive patient considerationsUse touch
Speak to patient as if they can understand - 36Non english speaking considerationsSeek an interpreter
use picture boards
environmental clues
Information
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- NCLEX NURSING 110 (Exam 3 ) Flashcards on Therapeutic Communication, created by Gwen Paparone on 27/11/2016.
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- Gwen Paparone
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