Flashcards
Juniors - U12 Communication
Cards in this deck (16)
- 1Communication Unit 12Goals:
* Effective communication and feedback
* Advantages and disadvantages of different communication media - 2Effective CommunicationThe exchange of information between people or groups with feedback
- 3—Key features:
1. sender
2. clear message
3. medium
4. receiver
5. feedback - 4Importance of effective communication1. Staff motivation and productivity
2. Number and quality of ideas
3. Speed of decision making
4. Speed to response to market changes
5. Reduces risk of errors
6. Effective coordination - departments - 5Communication mediaThe methods to communicate a message: oral, written, electronic
- 6Oral communicationone to one, conversations, interviews, meetings
- 7—letters, memos, notices on boards, reports
- 8Electronic mediaInternet and email, intranet, faxes, video conferencing, cell phones
- 9Electronic media drawbacks1. Training required
2. Reduce social contact
3. Security issues
4. Information overload: so much information is received that the important messages get lost - 10Visual communicationDiagrams, pictures, charts, pages of computer images
- 11Non- verbal communicationFacial expressions, eye contact, tone of voice, body posture and gestures
A Fun Guide to Nonverbal Communication and Body Language (youtube) - 12Informal communicationUnofficial channels that exists between informal groups
- 13Damages of informal communication1. Waste working time
2. Spreads gossip
2. Resist management decisions - 14Uses of informal communication1. Create feelings of belonging
2. Test out new ideas
3. Clarify official messages - 15Barriers to effective communicationReasons why communication fails
- 16Failure in one of the stages1. Inadequate medium
2. Long message provided orally
3. Incomplete message
4. Excessive use of technical language
5. Too much information
6. Long channel (solution - delayering)
Information
- Description
- Flashcards on Juniors - U12 Communication, created by María Fernanda Almeida Bucheli on 11/01/2017.
- Created by
- María Fernanda Almeida Bucheli
- Views
- 0
- Rating
More on Effective Communication Skills