Flashcards
[CS4352] Ch 3 - Contextual Inquiry: Eliciting Work Activity Data
Cards in this deck (15)
- 1WorkWork is the set of activities that people undertake to accomplish goals. Some of these activities involve system or product usage. This concept includes play, if play, rather than work per se, is the goal of the user.
- 2Work DomainThe entire context of work and work practice in the target enterprise or other target usage environment.
- 3Work PracticeWork practice is the pattern of established actions, approaches, routines, conventions, and procedures followed and observed in the customary performance of a particular job to carry out the operations of an enterprise. Work practice often involves learned skills, decision making, and physical actions and can be based on tradition, ritualized and habituated.
- 4Work ActivityA work activity is comprised of sensory, cognitive, and physical actions made by users in the course of carrying out the work practice.
- 5Contextual InquiryContextual inquiry is an early system or product UX lifecycle activity to gather detailed descriptions of customer or user work practice for the purpose of understanding work activities and underlying rationale. The goal of contextual inquiry is to improve work practice and construct and/or improve system designs to support it. Contextual inquiry includes both interviews of customers and users and observations of work practice occurring in its real-world context.
- 6Task AnalysisTask analysis is the investigation and deconstruction of units of work. It is the process of representing the structure of these units plus describing how they are performed, including goals, steps, and actions.
- 7Domain-Complex SystemsDomain-complex systems are systems with high degree of intricacy and technical content in the corresponding field of work. Often, characterized by convoluted and elaborate mechanisms for how parts of the system work and communicate, they usually have complicated workflow containing multiple dependencies and communication channels. Examples include an air traffic control system and a system for analyzing seismic data for oil exploration.
- 8Data BinA data bin is a temporary repository—for example, a labeled pile of notes on a table—to hold data—raw contextual data at first and, later, synthesized work activity notes. Each bin corresponds to a different data category or contextual data topic.
- 9Data-Driven InquiryData-driven inquiry is led entirely by the work activity data as is presents itself, forestalling any influence from the analyst’s own knowledge, experience, or expectations. The idea is to avoid biases in data collection.
- 10Model-Driven InquiryIn model-driven inquiry, contextual data gathering is informed by knowledge and expectations from experience, intelligent conjecture, and knowledge of similar systems and situations. The idea is to be more efficient by using what you know, but it comes at the risk of missing data due to biases.
- 11Work RoleA work role is defined and distinguished by a corresponding job title or work assignment representing a set of work responsibilities. A work role usually involves system usage, but some work roles can be external to the organization being studied.
- 12Phenomenological Aspects of InteractionPhenomenological aspects (deriving from phenomenology, the philosophical examination of the foundations of experience and action) of interaction are the cumulative effects of emotional impact considered over the long term, where usage of technology takes on a presence in our lifestyles and is used to make meaning in our lives.
- 13MUTTSMUTTS is the acronym for Middleburg University Ticket Transaction Service, our running example for most of the process chapters.
- 14PresencePresence of a product is a kind of relationship with users in which the product becomes a personally meaningful part of their lives.
- 15Work Activity TheoryWork activity theory in HCI stemmed from a democratic movement that flourished in Scandinavia during the 1980s. It emphasized human labor and human activities as complex, goal-directed and socially situated phenomena mediated by tool usage.
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- Human Computer Interactions Flashcards on [CS4352] Ch 3 - Contextual Inquiry: Eliciting Work Activity Data, created by Tracey Powell on 23/08/2017.
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