Understanding Process and Process Redesign by Steve Stanton

Understanding Process and Process Redesign by Steve Stanton

1. Process:

   • Design group of related tasks
     • Customer Value
     • Process Excellence?
       • Enablers
         • good leadership
         • strong execution capabilities
         • respect for operational work
       • Attributes
         • high-performing Outcomes
         • scalable, flexible and improved design
         • trained performance and right technology
   • Types of Processes
     • Core
       • What customer pays for
     • Enabling
       • Needs to be done, but customers don´t pay for
     • Governing
       • Holds the enterprise together
     • Types of work
       • Value-Added
       • Non-value-added
       • Waste
       • The critical ratio
         • The amount of time it takes to complete a process
           • Value Time / Elapsed Time
   • Flow of information
     • Lead an output or result
   • Process Improvement
     • Finding broken processes
       • What methodology should I use?
         • Business Process Reengineering (BPR)
           • Ford Accounts Payable Process Redisign
           • MBL Process Applications Redisign
         • Process Redisign
           • Mobilization
             • Diagnosis
               • Redisign
                 • Transition
         • Continous Process Improvement

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