Telephoning

Description

Mind Map on Telephoning, created by María Fernanda Zamora on 09/10/2018.
María Fernanda Zamora
Mind Map by María Fernanda Zamora, updated more than 1 year ago
María Fernanda Zamora
Created by María Fernanda Zamora almost 6 years ago
41
0

Resource summary

Telephoning
  1. Caller
    1. Is Mr./Ms. available, please?
      1. Could I speak to Mr. / Ms.?
        1. Hello, I'd like to speak to...
    2. Operator
      1. Could you just hold the line, pls?
        1. I'll check if she/he is in available...
          1. May I pass on the message?
      2. Asking for clarification
        1. Could you say that again please?
          1. Do you mean?
            1. In other words..
        2. Leaving messages
          1. Ok. please tell him/her that...
            1. I'll pass on the message as soon as
              1. May I leave a message, please?
          2. Apologizing
            1. What seems to be the problem?
              1. I'm terribly sorry about that
                1. I'll make sure it won't happen again
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