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A note on quality: The views of Deming, Juran and Crosby

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Mapa Mental en A note on quality: The views of Deming, Juran and Crosby, creado por Ana Aguilar en 26/05/2019.
Ana Aguilar
Mind Map by Ana Aguilar, updated more than 1 year ago
Ana Aguilar
Created by Ana Aguilar about 7 years ago
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A note on quality: The views of Deming, Juran and Crosby
  1. Crosby
    1. Crosby thinking
      1. Quality is free
      2. Quality can be measured
        1. Improve business results
        2. Business problem
          1. Bad administration
            1. Not for bad workers
          2. Creator of concepts
            1. Zero defects
              1. Seize the day
            2. Juran
              1. Juran trilogy
                1. Quality planning
                  1. Quality control
                    1. Quality improvement
                    2. Precursor of quality
                      1. Japan
                      2. Quality is adapted to the use
                        1. Plan quality
                          1. Business strategy
                        2. Deming
                          1. Quality products
                            1. Companies increase their income
                              1. Economy grows
                            2. Principles of Deming
                              1. Saving pass to the consumers
                                1. Shower costs
                                  1. Quality increases
                                  2. Total quality concept (TQM)
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