Understanding Process and Process Redesign

Understanding Process and Process Redesign

1. Important things to consider to succeed in the new market

   • Cost management
   • Innovation
   • Customer happiness
   • Speed to market
   • Rapid response to external turbulence

2. Process Principles

   • You are what you DO
   • Structure is a weak lever of change
   • Strategy is based on operating capabilities
   • Strategy is a process, not a binder
   • Yesterday will not be like tomorrow
   • You are either getting better or getting worse
   • All work is process work

3. There can be different types of root of problem

   • Sales
   • Finance
   • Production
   • Engineering
   • Etcetera

4. Types of process payoff

   • Tactical
     • Short term
     • Low cost
     • High customer satisfaction
   • Estrategical
     • Long term
     • Plataform to grow

5. Turbulent new market

   • Factors
     • Intensified competition in every sector
     • Global marketplaces
     • Smarter customers
     • New technologies
   • Consequences
     • Rapid pace of change
     • High levels of novelty
     • Extreme complexity

6. Parts of a Process

   • Supplier
   • Input
   • Process
   • Output
   • Customer