principles of a quality system

principles of a quality system

1. • Engagement of people

   • Key benefits of the engagement of people Competent, empowered and engaged people at all levels of your organization are essential to enhance it's ability to create and deliver value to its customers and stakeholders. ISO 9000:2015 suggests the following ways in which the 'engagement of people' can be implemented or observed:
     • 1-Improved understanding of your organization's objectives by the people in the organization and increased motivation to achieve them; 2- Enhanced involvement of people in improvement activities; 3-Enhanced personal developement, initiatives and creativity;

2. • Customer focus.

   • Customer expectations are higher than ever before, and your customers are scrutinizing your business more intensely than ever. They’re comparing their experience with your brand to the easy, fast, and personalized experiences they’re having with the best of the best. And it’s these customer-focused businesses that get to reap the benefits of renewed loyalty and competitive advantage.
     • This includes: The honesty of their marketing campaigns The transparency of their pricing models The ease of their sales cycle The quality of their actual products or services

3. • Leadership.

   • Leaders establish the unity of purpose and orientation of the company. They must create and maintain an internal environment in which employees can become fully involved in achieving the company's goals.leadership is a chain that affects all managers of a company, who have personnel under them. If one link in the chain is broken, the company's leadership is broken.

4. • Process approach.

   • A desired result is achieved more efficiently when the activities and related resources are managed as a process, and the change lies in the conception of the company. It is no longer a company by departments or functional areas, but a company by processes in order to create value for customers.

5. • Improvement.

   • La mejora continua del desempeño general de las empresas debe ser un objetivo permanente. La mejora continua de los procesos se consigue con el ciclo PHVA (Planificar, Hacer, Verificar y Actuar), para mejorar.

6. Evidence-based decision making.

   • Las decisiones se basan en el análisis de los datos y la información. Lo que no se puede medir no puede ser controlado, y lo que no se puede controlar es un caos. Esto no se nos puede ayudar.

7. Relationship management.

   • A company and its suppliers are interdependent, and a beneficial relationship to increase the ability of both to create value is necessary to develop strategic alliances with suppliers to be much more competitive and improve productivity and profitability. During alliances, both the company and the suppliers win.