Hotel Staff

Hotel Staff

1. Front desk clerk

   • takes bookings, checks guests in and out of the hotel, bills them and provides general information.

2. Porter

   • shows you to your room and carries your luggage for you .

3. Hotel housekeeper

   • supervises their work; draws up their rotas and deals with linen, toiletry and cleaning supplies. They need to be organised, pay attention to detail and have good budgetary skills.

4. Hotel room attendants

   • make sure hotel rooms are clean , tidy and inviting for guests. They change bed linen and towels; make the beds; vacuum floors; dust and polish furniture; clean bathrooms; replace toiletries and restock the minibar.

5. Concierge

   • guests with problems; give them information and assist them with bookings, especially for transportation and sightseeing.

6. Hotel managers

   • oversee all aspects of running a hotel , from housekeeping and general maintenance to ,. budget management and marketing.

7. Job purpose: serving food and beverages to guests in their rooms, promptly and professionally.

8. Responsibilities: taking and delivering orders to guests; clearing trays away from rooms and corridors.

9. Requirements: ideally one year working in a restaurant as a server, or other customer service post.

10. Skills: interpersonal skills; attention to detail; self-sufficiency; stamina and a good timekeeper.

11. Career outlook: an entry-level post, which is generally paid at the minimum national wage; flexible hours and career progression to supervisor or food and beverage manager with training

Images and files in the map