Process mapping

Process mapping

1. Similar to flow-charting for a traditional computer program. However, in the case of a business process map the participants in the process are usually identified as well.

   • As-Is
     • Understanding why the process is performed in a particular way will permit the elimination of non-value added work during the last phase of process mapping, the process simplification phase
       • The fastest way to do this is with a multiple step process
         • First, gather all the key participants ask them to bring copies of all the documents and system screens used in the process
           • Second, unroll a large sheet of brown paper around the room
             • Third, tape all the documents in the agreed sequence from beginning to end on the brown paper
               • Fourth, draw lines to connect all the documents together and annotate with cycle time and the specific individuals and organizations responsible for the completion of that work task
       • It allows to establish the critical and improvement points of the process.
   • To-Be
     • evaluate what processes are critical to the business. hey must have a strategic impact and be customer focused to qualify for the top of the list.
       • An idealized process with no constraints is created in the first part of the exercise for each critical process
         • The first alternative is to modify the idealized process for future or current constraints
         • The second alternative is to bring in some of the ERP vendors and have them explain how their system can accommodate the idealized To-Be process or how they would solve it using their system
         • simplify first before automating a process. Eliminate steps without added value; those that the client is not willing to pay
         • Define the new business process model regardless of the software to be used. This allows thinking without restrictions given by the software, making it possible to discover opportunities for improvement.