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Basic Call Flow

Description

L2

Mind Map by Linedys Torres, updated more than 1 year ago

	Created by Linedys Torres about 3 years ago

307

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Resource summary

Basic Call Flow

Introduction: CL - Read the prompt on LINC
1. Ask: IS your customer with you or do you need me to call them for you?
  1. With them, ( Provide SPA Monitoring Disclaimer) "I am ready for your instructions"
    1. Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
      1. CLOSING THE CALL: Offer further services,
        CL needs more services ? repeat the process of Introduccing yourself to the LEPP
        CL says NO: " Thank you for using our services."
  2. Dial Out: Ask for the Name of LEPP, Phone Number, How would the client like to be introduced, If they want to leave a voicemail.
    1. LEP answers: Ask for the LEPP, then provide CL intro , Provide SPA Monitoring Disclaimer, " I am ready for your instructions"
      1. Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
        CLOSING THE CALL: Offer further services,
        CL needs more services ? repeat the process of Dial Out
        CL says NO: " Thank you for using our services."
2. Ask billing questions if any

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