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829784
Perfiles De Usuario
Description
Sistema de gestión de solicitudes para soporte
No tags specified
sistema de gestión de solicitudes para soporte
Mind Map by
lizeth_mendez
, updated more than 1 year ago
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Created by
lizeth_mendez
about 10 years ago
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Resource summary
Perfiles De Usuario
Administrador
Asignacion de tickets
Asignación de Ticket a gestor encargado
Seguimiento de agentes
Calidad en solucion
Retroalimentación Cliente
Verificación de solución
Creación de usuarios
Crea o eliminar usuarios
Gestion de permisos
Otorga o retira permisios a los usuarios
Coordinador
Consultar Tickets Asignados
Dar Solución al Ticket
Envío de Notificación al cliente
Cambiar estados de ticket
Recibir retroalimentación del cliente
Seguimiento de agentes
Supervisor
Controla grupos de gestores
Asigna horarios a gestores
Media attachments
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400_F_34971637_fk8pkUNel9IobbPufkAvUdLpiB8NqOdM (image/jpg)
attn_remota_svirtual (image/jpg)
Fotolia_23883071_XS_Sol_y_Servicios (image/jpg)
image (image/png)
Help_outFotolia_9719779_XS (image/jpg)
images__1_ (image/jpg)
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