Full Service Hotel

Full Service Hotel

1. Food & Beverage Outlets

   • Reservation
     • POS
   • Order Food
     • POS (Order Entry Units)
       • POS Printers
   • Check Inventory
     • POS (Automated Control System)
       • Accounting Systems
   • Settle Bill
     • POS (Account Settlement)
     • PMS (Guest Accounting Module
   • Managing Guest Accounts
     • POS
   • Managing Employees
     • Scheduling
       • POS (Labor Master report, Period labor report etc.)
   • Recipe Management
     • Ingredient file
     • Recipe File
     • Menu Item File
   • Sales Analysis
     • POS (Automated Control Systems)
       • Food Service Management System
   • Table Reservation
     • Online Reservation

2. Front Office

   • Check In/Check Out
     • PMS (Rooms Management Module)
   • Settle Bills
     • PMS (Guest Accounting Module)
       • Interface Electronic Payment Processing
   • Room Assignment
     • PMS (Rooms Management Module
   • Retrieving Guest reservation
     • PMS (Room Management Module
   • End of day
     • Auditing
       • PMS (Guest Accounting Module)
     • Reports
       • PMS (Guest Accounting Module)
     • Monitoring updating guest folios
       • PMS (Guest Accounting Module)
   • Handling Guest complaints
     • CRM (Customer Relationship Management)
   • Issuing Keys
     • PMS (Rooms Management
       • Key Locking System

3. Housekeeping

   • Setting room status
     • PMS (Rooms Management Module)
   • Creating schedule
     • PMS (Rooms Management Module)
   • Cleaning Rooms

4. Reservations

   • Receiving requests (PMS Reservation Module)
     • E-Mail
     • Global Distribution Systems
     • Central Reservation Office/ Central Reservation Systems
       • Affiliate Systems
       • Non-Affiliate Systems
       • Internet Distribution Systems
     • Internet Distribution Systems
   • Creating Reservations
     • PMS (Rooms Management Module)
     • PMS (Guest Accounting Module)
   • Cancelling reservations
     • PMS (Rooms Management Module)
     • PMS (Guest Accounting Module)

5. Accounting (Back Office Systems)

   • Maintain account balances
     • PMS (Guest Accounting Module
   • Process Billing
     • PMS (Guest Accounting Module
   • Generates audit report
   • Paying Payrolls
     • PMS (Accounting Module)

6. Banquet Facilities

   • Keep record of dates
     • Sales and Catering Application
   • Set up rooms
     • Sales and Catering Application
   • Posting Charges
     • PMS (Guest Accounting Module)

7. Concierge

   • Input appointments
     • PMS (Rooms Management Module)
     • Different Concierge sysems (GoConcierge)
   • Collecting items (luggage, HKSP items etc.)
     • PMS
       • Auxiliary Guest Services (job dispatch systems)

8. Purchasing

   • Control Costs
     • Back Office Systems
   • keeping track of inventory
     • Purchasing System

9. Maintenance

   • Managing Energy Costs
     • Energy Management Systems
   • Room Maintenance