Mind map
how to break bad news
Map content
how to break bad news
Setting (S)
- deliver in person
- distraction free
- Turn off the phone
- Listen and don’t interrupt
- private
Perception (P)
- find out how much the person knows
Knowledge (K)
- react calmly
- prepared
Empathy (E)
- ask about their feeling
- support them
Strategy and Summarize (S)
- summarize the conversation
- ask about their understanding
Invitation (I)
- tell the truth
- use facts
Information
- Description
- Medicine Mind Map on how to break bad news, created by Nawary AlMalki on 11/10/2017.
- Created by
- Nawary AlMalki · Oct 2017
- Updated
- Oct 13, 2017
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