Untitled | Mind Map

Making a Cappuccino at home

USER
1. Level of Experience
  1. Instruction Manual
    1. Manual would need to be written in a way that is easily understood
      1. User would need to have the ability to read and understand instructions
      2. Pictures would be necessary to ensure users of all levels can understand instructions
    2. Language manual is written in
      1. May be influenced by the brand of coffee machine
  2. Take a class in coffee making
    1. Cost of class
      1. User would require money to enrol in class
    2. Time required to complete class
      1. May need to take time off work
        Holiday pay
        Time off work granted by employer
      2. Number of classes involved
    3. Location of class
      1. Mode of transport
        Own vehicle
        Cost of petrol
        Time taken to travel to location
        Parking facilities
        Cost of parking
        Public transport
        Easily accessible
        Nearby train/bus station
        Cost of tickets
        Service hours
        Will the means of transport arrive in time for classes
        Is there a suitable service to get home after class
2. Teach Yourself
  1. Online tutorials
    1. Access to internet and computer
      1. Understanding of how to search internet
        YouTube Clips
        View the site of the coffee machines brand
      2. Understanding of how to use computers
  2. Experimentation
    1. Trial and error approach
      1. Basic understanding of how a coffee machine works
  3. Speak to others who have a similar machine
THE MACHINE
1. Research coffee various machines
  1. Browse online stores
    1. Access to internet and computer
      1. Able to search on internet
      2. Able to use computer
  2. Visit stores in the area
    1. Play with coffee machines on display
      1. Looks at pros and cons of machines
      2. Decide if machine is suitable for the intended use
    2. Speak to store employees
      1. Explain the type of machine you are looking for
      2. Find out if there have been reported problems with specific machines
  3. Reviews
    1. Talk to others about their thoughts on/experience with various brands
      1. Friends
      2. Family
      3. Collegues
      4. Online product reviews
2. Purchase coffee machine
  1. Cost
    1. Machine is within budget
    2. Machine is too expensive
      1. Keep saving
      2. Put it on credit card
      3. In-store payment plan
      4. Choose another machine
    3. Compare prices online and in-store
  2. In-store
    1. Visit store
      1. Transport
        Own vehicle
        Public transport
    2. Choose machine
      1. Pay for machine
        Take machine home
      2. User friendly
        Simple to use
        Level of experience required
        Suitable for use at home
  3. Online
    1. Pay for machine
    2. Organise postage
      1. Pay for postage
      2. Courier company
        Delivery drivers
        May need to organise delivery insurance depending on value of machine
3. Type of coffee machine
  1. Semi-automatic machine
    1. Barista manually controls the amount of coffee using a switch
    2. Less expensive machine
  2. Automatic machine
    1. Machine is pre-programmed to regulate the amount of coffee/water required
EQUIPMENT
1. Coffee machine
  1. Grinder
    1. Separate from machine
      1. Program to grind coffee to desired consistency
      2. Electric grinder
        Requires own source of electricity
      3. Manual grinder
        Follow instructions to use correctly
  2. Steam Wand
    1. Follow instruction manual
    2. Use thermometer to achieve correct temperature
    3. Clean regularly
  3. Group Head
    1. Firmly pack coffee
    2. Refer to instruction manual
  4. Maintenance
    1. Descaling machine
      1. Purchase descaling agent from store
        Use as per instructions
    2. Clean steam wand after each use
    3. Wipe over machine to remove excess coffee
  5. Electricity
    1. Test & Tag
      1. Ensure all is well maintained
INGREDIENTS
1. Coffee
  1. Type of coffee
    1. Ground coffee beans
    2. Coffee beans
      1. Grind using coffee grinder
        Electric coffee grinder
        Requires electricity
        Grind coffee to correct consistency
        Read grinder manual
        Trial
        Grind coffee to different consistencies to determine which works best for coffee machine
    3. Is it suitable for coffee machines
  2. Storage of beans
    1. Read packaging to see how to store correctly
  3. Purchase
    1. Check expiration date
2. Milk
  1. Purchase
    1. Check expiration date
  2. Type of milk
    1. Can effect how milk froths
      1. Full cream
      2. Skim
      3. Soy
  3. Storage
    1. Refrigeration
      1. Temperature control
        Thermometer in fridge to monitor temperature
    2. Long-life milk
      1. Check expiration
3. Optional additions
  1. Sugar
    1. Purchase
      1. Check expiration
    2. Storage
      1. Store as recommended on packaging
  2. Chocolate powder
    1. Purchase
      1. Check expiration date
    2. Storage
      1. Store as recommended on packaging
MANUFACTURING
1. Design
  1. Materials
    1. Heatproof
    2. Durable
    3. Economic
    4. Dishwasher safe parts for easy cleaning
  2. User friendly
    1. Mindful that this is for use in a home environment
    2. Users may have little to no experience using a coffee machine
    3. Easy to understand manual - including pictures
    4. Safety instructions
      1. Warning labels - 'careful - hot surface' etc.
  3. Overall look
    1. Compact - for use at home, not commercially
    2. Removable parts for easy cleaning
2. Production
  1. Warehouse for mass production
    1. Machines to aid in building coffee machines
      1. Programmed by trained persons
        Training for employees to operate machinery
        Regular safety meetings
    2. Quality control
      1. Training for employee in charge of quality control
  2. Cost
    1. Cost of materials
    2. Employees
      1. Wages
        Taxes
        Superannuation
        Holiday pay/sick leave
      2. Training
    3. Advertising
      1. Television
      2. Radio
      3. Posters
      4. Online
3. Distribution
  1. Freight company
    1. Drivers
      1. Training
    2. Delivery vehicles
      1. Costs (petrol/insurance etc.)
    3. Delivery routes
  2. Road conditions
    1. Driver safety
4. Stores
  1. Advertising
    1. In-store
    2. Television
  2. Position
    1. Shelf space
  3. Pricing
    1. Competitive
    2. Room to move
  4. Variety of stores
    1. Big W, Harvey Normans etc.
PROCEDURE
1. #1 -Turn machine on
  1. Allow machine to heat up
2. #2 - Prepare coffee beans
  1. Use grinder to achieve desired consistency
  2. Firmly pack ground coffee into group head
    1. Secure group head in coffee machine
      1. Coffee machine produces shot of coffee into mug
3. #3 - Prepare milk
  1. Pour milk into stainless steel jug
    1. Use steam wand to froth milk
      1. Thermometer to achieve correct temperature
4. #4 - Pour milk into mug
  1. Add sugar if required
  2. Sprinkle with chocolate powder
Mechanical System

Next up

Description

Resource summary

Similar

	Created by hannah.ellrott almost 10 years ago