Knowledge management: connect

Knowledge management: connect

1. People to documents

   • Taxonomy, fixed stucture
   • Folksonomy, user tagging
   • Search engines
     • Dictionaries, merging the synonims, etc
   • Maschine learning - extracting key data from publications
     • Requires open mind to see and accept unexpected correlations
   • Using documents metadata

2. People to people having an expertise in a subject

   • Qualifications gained and formally recognized
   • Self-description
   • Peer rated
   • System-implied, maschine learning based on publications
   • Choosen passionate KM champions, aiming for continuous improvement
     • And KM ambassadors, involving every one into KM journey

3. People to knowledge

   • Story telling, solutions, hints, good pactices
     • Requires easy reporting, allowing anonymous
     • Requires regular improvements (against "i've reported, but nothing is being done")
   • Near miss cases (but not careless, reckless)
     • Requires building no blame culture
   • Peer to peer activity and knowledge network

4. KM guidance committee, deciding where to move

5. Requires the easiest way to connect

   • Most modern, easy to use, mobile, easy accessible
   • Knowledge cafe's
   • No hierarchy; direct peer to peer connect across whole orgsnization