Chapter 2 : Attitude and Job Satisfaction

Chapter 2 : Attitude and Job Satisfaction

1. Determine employee attitudes

   • Define employee attitudes
     • evaluative statements that are either favorable or unfavorable concerning objects, people, or events
   • Recognize the components of attitudes
     • Cognitive Component of Attitude refers to opinion or belief part of attitude
     • Affective Component of Attitude refers to the emotional aspect of attitude
     • Behaviour Component of Attitude refers to the behavioral part of attitude
   • Describe the relationship between attitudes and behavior
     • Consistency in attitudes
       • People sometimes change what they say so it does not contradict what they do.
     • Cognitive dissonance
       • “any incompatibility that an individual might perceive between two or more of his/her attitudes, or between his/her behavior and attitudes.“
       • The desire to reduce dissonance would be determined by
         • - Importance: If the elements creating the dissonance are relatively unimportant, the pressure to correct this imbalance will be low.
         • - Influence: If the dissonance is perceived as an uncontrollable result, they are less likely to be receptive to attitude change. While dissonance exists, it can be rationalized and justified.
         • - Rewards: The inherent tension in high dissonance tends to be reduced with high rewards.
   • Identify major job attitudes
     • a. Job satisfaction
       • a pleasurable emotional state resulting from the appraisal of one’s job or job experiences (Locke, 1976)
     • b. Job involvement
       • the measure of the degree to which a person identifies psychologically with his/her job and considers his/her perceived performance level important to self-worth
     • c. Organizational commitment
       • A state in which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization.

2. Discuss the concept of job satisfaction

   • Define the concept of job satisfaction
     • It is an individual’s general attitude toward his/her job.
   • Identify causes of job satisfaction
     • 1. Interesting jobs that provide training, variety, independence, and control satisfy most employees
     • 2. Pay
     • 3. Personality
     • OR
       • Personal factors
       • Factor affecting Inherent in the job
       • Factors under the control of the management
   • Describe the impact of satisfied and dissatisfied employees at workplace
     • 1. Satisfaction and productivity
     • 2. Job Satisfaction and Job Performance
     • 3. Job Satisfaction and OCB
     • 4. Job Satisfaction and Customer Satisfaction
     • 5. Satisfaction and absenteeism
     • 6. Satisfaction and turnover
     • 7. Job Satisfaction and Workplace Deviance
   • How Employees Can Express Dissatisfaction
     • Exit
     • voice
     • loyalty
     • neglect

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