Manage Quality

Manage Quality

1. Deskripsi

   • menentukan dan mengkomunikasikan persyaratan kualitas dalam semua proses, prosedur dan hasil terkait dengan melakukan kontrol, pemantauan berkelanjutan dan penggunaan praktik dan standar yang terbukti dalam peningkatan dan efisiensi yang berkelanjutan

2. Purpose

   • memastikan pengiriman solusi dan pelayanan sesuai dengan kualitas yang telah ditentukan dan memenuhi keinginan pengguna

3. Goal

   • Primary
     • Realised benefits from IT-enabled investments and services portfolio
     • Delivery of IT services in line with business requirements
     • Delivery of programmes delivering benefits, on time, on budget, and meeting requirements and quality standards
   • Secondary
     • Alignment of IT and business strategy
     • IT compliance and support for business compliance with external laws and regulations
     • Managed IT-related business risk
     • Adequate use of applications, information and technology solutions
     • IT agility
     • Knowledge, expertise and initiatives for business innovation
     • Competent and motivated business and IT personnel
     • IT compliance with internal policies
     • Availability of reliable and useful information for decision making
     • Optimisation of IT assets, resources and capabilities

4. Practice

   • APO11.01 Establish a quality management system (QMS).
   • APO11.04 Perform quality monitoring, control and reviews.
   • APO11.05 Manage quality standards, practices and procedures and integrate quality management into key processes and solutions.
   • APO11.03 Focus quality management on customers.
   • APO11.06 Maintain continuous improvement.
   • APO11.02 Define quality practices

5. Skill

   • Quality management QUMG
   • Quality assurance QUAS