C1: TRAINING AND DEVELOPMENT

C1: TRAINING AND DEVELOPMENT

1. training refers to a planned effort by a company to facilitate learning of a job related competencies

2. development refers to training as well as formal education job experience

3. T&D activities are providers by trainers, managers, and in-house consultant and employee experts

4. TRAINING PROCESS:

   • 1) conducting needs assessment
     • 2) ensuring employees readliness for training
       • 3) creating a learning environment
         • 4) ensuring transfer of training
           • 5) development an evaluation plan
             • 6) selecting training method
               • 7) monitoring and evaluating program

5. THERE ARE 9 FORCES INFLUENCING WORKING AND LEARNING

   • a) economic cycle
     • b) globalization
       • c) increase value placed on intangible assets and human capital
         • d) focus on link to business strategy
           • e) changing demographics
             • f) talent management
               • g) customer services
                 • h) new technology
                   • i) high performance work system