Performance Management and Delivering Feedback

Performance Management and Delivering Feedback

1. Management Excellence at Microsoft

   • Model
     • Don't just talk the talk, but walk the walk
       • When people get angry at each other or blame others for the problem
     • Three Practices of Modeling
       • Living the Company Culture
       • Embody Company Values
       • Practice Leadership Principles
     • Role Model
   • Coach
     • Empower employees to be their best version
     • Three Practices of Coaching
       • Define team objectives and outcomes
       • Enable success across boundaries
       • Help teams adapt and learn
   • Care
     • Help others feel valued and cared for
     • Three Practices of Caring
       • Build connections and be enthusiastic abot the potential for individuals to thrive
       • Know everyone's capabilities and aspirations
       • Invest in the growth of others by guiding them in navigating and growing their careers

2. Giving and Receiving Feedback

   • The Experience of Feedback
     • Make sure feedback is specific
     • Feedback as an improvement tool
     • Ask what can I do better? instead of what am I doing wrong?
     • The Potential Trap
       • Not reaching your potential because of missed opportunities for improvement
     • Blind spots
       • Unveil blind spots with feedback
       • Lack of awareness of how others perceive you
       • Identifying them
         • Acknowledge the mismatch between intention and perception
         • Ask for other people's perspectives
   • Use feedback as a positive tool to enhance performance
   • Receiving Feedback Well
     • Create a growth mindset with feedback
     • A growth mindset allows for continuous improvement and development
     • Evaluate Feedback
       • Based on factual results, like exams and rankings
     • Developmental Feedback
       • Based on ideas and opinions of how you can improve
     • Taking Control after Receiving Feedback
       • Take a step back
       • Don fixate on negative or positive feedback
       • Separate opinion and facts
       • Create a forward focus
     • How to ask for Feedback
       • Specific Area
       • Be grateful
       • Get a rounded perspective
       • Look out for indirect cues
       • Take a step back and be objective
   • Giving Feedback Effectively
     • Keep feedback balanced
     • Informal Feedback
       • Advice or suggestions delivered in more casual contexts
     • Five steps to deliver feedback
       • Prepare your feedback
       • Focus on your tone
       • Explore the facts and use concrete examples
       • Listen
       • Create a forward focus
     • Beat the Negative Bias
       • Plan balanced feedback
       • Be empathetic
       • Don't assume you know the answers
       • Don't shy away from negative feedback
       • Don't feel you have to make something up

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