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Mind map

How to Understand Problems

Jack Ippolito English

Map content

How to Understand Problems

"undesirable situation"
- Solvable
- Not solvable
- For who? (casino example)
steps to take
- UNDERSTAND USER NEEDS
  - through communication
    - survey
    - interview
    - observe
      - contextual inquiry
    - secondary research
    - AVOID
      - Leading questions
      - loaded questions
      - double negatives
    - DO
      - define a focus
      - brainstorm questions prior
      - review questions
      - prepare organized list of questions
      - practice interview
      - pilot the interview
      - many interviews
      - establish trust

Information

Description: Mind Map on How to Understand Problems, created by Jack Ippolito on 14/09/2022.
Created by: Jack Ippolito · Sep 2022
Updated: Sep 14, 2022
Views: 0
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