Mind map

Direct & Digital Channel

lynnmullin English

Map content

Structure
- Right Structure - Right Numbers
- Roles & Responsibilities
- WMC Approval
- Impact Analysis "As is"-"to Be"
Skills Required
- Sales Skills
- Analytics
- Marketing
- IT Development
- Credit & Risk
- Innovation
- Product Development
- Understand Customer needs
- Recruitment Stategy
- Manpower planning
Development
- New product training
- Systems Training
- Customer Journey - Direct & Digital
- Needs Based Selling
- Cross Selling - Key identifyers on call
- System Development
- Social Media Development
- Risk & Compliance
Performance
- What are the new measurments - Call time to Call Sales
- Expectations & Objectives - all areas
- PF & Monitoring Systems to support
- Performance Metrics
Reward & Retention
- Commission Structure ?
- Reward Innovation
- Initiatives to Motivate & Engage
- Data & metrics
- Placing Agreement / REMCO / DOF
Governance & Control
- Placing Agreement
- DOF
- REMCO / NOMCO
- BCLI
- EXCO Approval
- Communications
- HR Ops Support