TC#83 y 89_Quality_Costs & Quality Process_II

TC#83 y 89_Quality_Costs & Quality Process_II

1. Quality must be a planned

2. Cost of Quality includes all costs incurred over the life of product.

3. Cost of quality is how much money it takes to do the project right.

4. Refers to the total of cost of the conformance work and the nonconformance work that should be done as a compensatory effort.

5. Cost of Conformance

   • Prevention Costs (Build a quality product)
     • Training
     • Documental processes
     • Equipment
     • Time to do it right
   • Appraisal Costs (Assess the quality)
     • Testing
     • Destructive testing loss
     • Inspections
   • Money spent during the project to avoid failures

6. Cost of Nonconformance

   • Internal Failure Costs (Failures found by the project)
     • Rework
     • Scrap
   • External Failure Costs (Failures found by the customer)
     • Liabilities
     • Warranty work
     • Lost Bussines
   • Money spent during and after the project because failures

7. Quality Process

   • Plan Quality Management
     • Determinar tipo de harramientas....
     • Cause and effect
       • para determinar causa raiz de por que no se realizo un entregable
     • Flowchart
     • Pareto Diagram
       • detectar desviaciones
     • Histogram
     • Control Chart
   • Perform Quality Assurance
     • Same as PQM
       • Quality Audits
       • Process Analysis
   • Control Quality
     • Same as PQM
       • Statistical sampling (samples taken in quality control)
         • Inspection