Service Design

Mind Map by , created almost 6 years ago

Intermediate ITIL (Service Design) Mind Map on Service Design, created by gyuunyuu on 12/30/2013.

Created by gyuunyuu almost 6 years ago
Problem Management
Ahmad Rahimi4925
Service Design Processes - I
ITIL Scope of Service Design
Beth Coleman
Cognitive Psychology Key Terms
Veleka Georgieva
OCR gcse computer science
Jodie Awthinre
ITIL Quiz 101-150
Chuck Willis
ITIL QUIZ 151-190
Chuck Willis
ITIL Study Guide 1-50
Chuck Willis
ITIL Quiz 51-100
Chuck Willis
Information Technology Infrastructure Library
Service Design
1 design of new services or changes to existing services
2 Purpose
2.1 design IT sevices to realise the strategy
2.2 ensure quality & cost-effective service delivery, customer satisfaction
3 Objective
3.1 design IT services so that they will require minimal improvement
4 Business Value
4.1 provision of quality, cost-effective services
4.2 reduced total cost of ownership
4.3 improved service & operational quality
4.4 improved consistency of service
4.5 easier implementation of services
4.6 services more aligned to business needs & SLAs
4.7 improved IT governance
4.8 more effective processes and service management
4.9 improved information and decision-making
5 4Ps
5.1 The organisation of People
5.2 Relevant documentation for Processes
5.3 The Product/Services and relevant technologies and tools
5.4 The Partners: suppliers, manufacturers & vendors
5.5 effective use of the 4Ps are essential for success
6 Service Design Package (SDP)
6.1 documents which define aspects & requirements of an IT service
6.2 Each new service or plans for major changes or service retirement should have an SDP
6.3 passed to Service Transition & Service Operation
6.4 May include: Business Case, Functional Requirements, Test Plans, etc
7 5 Aspects of Service Design
7.1 [S]ervice Solutions
7.2 [T]ools & service management systems
7.3 [A]rchitectures, technology & management tools the services require
7.4 [M]easurement systems, methods and metrics
7.5 [P]rocesses needed to design, transition, operate & improve the services
7.6 holostic approach incorporating all 5 aspects into service design
8 Scope
8.1 includes the design of new services, as well as changes and improvements to existing ones to meet business requirements
9 Processes
9.1 Design Coordination
9.2 Service Catalog Management
9.3 Service Level Management
9.4 Availability Management
9.5 Capacity Management
9.6 IT Service Continuity Management
9.7 Information Security Management
9.8 Supplier Management

Media attachments