5105949
Description
Mind Map by Victoria Sabathi, updated more than 1 year ago
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Created by Victoria Sabathi
about 8 years ago
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Hotel Strategy
- Values
- Vision
- Mission
- Exceptional Quality Service
- Exceeding Expectations
- Exceptional Quality Service
- Being the first choice
- Climate of enthusiasm
- Mission
- Investing
- Take care of local communities
- Integrity
- Delivering stakeholder value
- Vision
- Operations
- Key Resources
- Infrastructure
- Location
- Staff
- Infrastructure
- Key Activities
- Training & Development
- Efficiencies
- Training & Development
- Key Resources
- Finance
- Cost Structure
- Upper Upscale
- Labour and F&B costs (COGS)
- Fixed vs. Variable costs
- Upper Upscale
- Revenue Streams
- Rooms
- F&B
- Banquets
- Parking
- Spa
- Miscellaneous
- Rooms
- Cost Structure
- Marketing
- Customer Segments
- Business
- Leisure
- Corporate
- Business
- Distribution and Sales Channels
- Business promotions
- Quota for OTA
- External promoter
- Business promotions
- Communication
- Customer Relationships
- Loyalty Program
- Guest satisfaction & feedback
- Loyalty Program
- Customer Segments
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