Client

Divya Chaurasia
Mind Map by Divya Chaurasia, updated more than 1 year ago
Divya Chaurasia
Created by Divya Chaurasia over 5 years ago
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Description

Mind Map on Client, created by Divya Chaurasia on 06/16/2016.

Resource summary

Client
  1. The Curious
    1. How to identify?
      1. Wants to understand every bit of the analysis : from data to methodology to results
        1. IS interested in knowing a lot more than what is expected to come out of the analysis
        2. How to deal?
          1. Do not let curiosity kill the cat
            1. Know your work end to end
              1. Use muDBC religiously
            2. The Oblivious
              1. How to identify?
                1. Is Jon Snow
                  1. Doesn't often connect with you
                  2. How to deal?
                    1. Ensure to explain the details of project every time you present
                      1. Understand what he is interested in and "create" conversations
                    2. The Dreamers
                      1. How of identify?
                        1. Unrealistic expectations from the projects
                          1. Always talks about ideal scenarios as output
                          2. How to deal?
                            1. Set right expectations
                              1. Explain limitations to the client
                            2. The Know-It-All
                              1. How to identify?
                                1. Whatever you do, this client will end up saying "so what the business knows it already
                                  1. Makes statements like : Business knows it already/ This is nothing new
                                  2. How to deal?
                                    1. Know the business end to end
                                      1. Always be ready for so what question : findings are not enough - generate insights
                                    2. The Cheapstake
                                      1. How to identify?
                                        1. Wants to pay least amount of money possible
                                          1. Keeps reminding you that he is paying $40 an hour to you
                                          2. How to deal?
                                            1. Identify the sign of degrowth as the moment he gets a cheaper serice he will opt for it
                                              1. Create dependency on yourself so that he can't eliminate your existance
                                                1. Do work that shows him freuqent ROI9short span)
                                              2. The Helper
                                                1. How to identify?
                                                  1. Is ready to provide all infrastructure/resource help you need for the completion of project
                                                    1. Is involved in the project as an onsite
                                                    2. How to deal?
                                                      1. Utilize opportunities to expand business
                                                    3. The Sprinter
                                                      1. How to identify?
                                                        1. Doesn't trust you completely
                                                          1. Likes intermediate deliverables
                                                            1. Signs quarterly SoWs
                                                            2. How to deal?
                                                              1. Show RoI from every sprint
                                                                1. Be aggressive in approach
                                                              2. The Passive-Aggressive
                                                                1. How to identify?
                                                                  1. Isn't really sure what he wants
                                                                    1. One-sided and unhelpful communication
                                                                      1. Makes statements like : I am not really sure what we are looking for / You totally missed the point
                                                                      2. Asks for major and minor changes in the end
                                                                      3. How to deal?
                                                                        1. Have patience
                                                                          1. Be ready for changes in the output
                                                                        2. The Under-Valuer
                                                                          1. How to identify?
                                                                            1. Always talk about the ease of task
                                                                              1. Makes statements as : How hard can this really be?
                                                                                1. Does not respond to questions in timely fashion
                                                                                2. Doesn't rely on your effort estimates
                                                                                  1. Devalue your creative contributions
                                                                                  2. How to deal?
                                                                                    1. Keep yourself self-motivation
                                                                                      1. Appreciate your team and stand firm
                                                                                        1. Have confidence
                                                                                      2. The Nit-Picker
                                                                                        1. How to deal?
                                                                                          1. To avoid getting hurt or defensive when your work is constantly question, detach yourself from the work
                                                                                            1. Need to zoom in-zoom out frequently to understand the perspective
                                                                                            2. How to identify?
                                                                                              1. Complains consistently about unrelated things
                                                                                                1. Personal outlook comes with a scathing biite
                                                                                                  1. Makes statements like : I am really not sure about this element here. It just doesn't fit
                                                                                                  2. Asks you to change minor details over and over
                                                                                                2. The Scornful Saver
                                                                                                  1. How to identify?
                                                                                                    1. Unlike nit-picker and under-valuer, these client criticize you to lower our price
                                                                                                      1. Manipulative
                                                                                                        1. Makes statements like : You may not have gotten what we are looking for, but you are close / I really like what you have done overall, except for one or two things
                                                                                                        2. Keeps changing the billing of resources
                                                                                                          1. Frequently asks for resource utilization
                                                                                                          2. How to deal?
                                                                                                            1. Know every detail of your work as you have to defend yourself and your team
                                                                                                          3. The Family Friend
                                                                                                            1. How to identify?
                                                                                                              1. Talks like a friend
                                                                                                                1. Makes statements like : Could you just throw something together for me
                                                                                                                2. Is genuinely concerned for you
                                                                                                                3. How to deal?
                                                                                                                  1. No skill set required to deal but start with a professional tone
                                                                                                                4. The Deadline Freak
                                                                                                                  1. How to identify?
                                                                                                                    1. Talk about resource utilization
                                                                                                                      1. Wants to squeeze couple of more deliverables from you
                                                                                                                        1. Negotiates on timelines
                                                                                                                        2. How to deal?
                                                                                                                          1. Have extended timelines
                                                                                                                            1. Ask for buffer
                                                                                                                              1. Show intermediate deliverables
                                                                                                                            2. The Middleman
                                                                                                                              1. How to identify?
                                                                                                                                1. Is not your actual client
                                                                                                                                  1. Requirements might/might not match with the actual client
                                                                                                                                  2. How to deal?
                                                                                                                                    1. Ensure the expectations from the Middleman and actual client are the same
                                                                                                                                      1. Involve actual client in all MoMs
                                                                                                                                    2. The Indecisive
                                                                                                                                      1. How to identify?
                                                                                                                                        1. Is not sure what he wants
                                                                                                                                          1. Scope of enagagement changes frequently
                                                                                                                                            1. Projects don't reach completion before he jumps to other projects
                                                                                                                                            2. How to deal?
                                                                                                                                              1. Help him identify the opportunities in business
                                                                                                                                                1. Be ready for change
                                                                                                                                                  1. No not get emotionally involved in projects

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