KNOW THE USER

KNOW THE USER

1. User analysis

   • Important when developing UCD app
   • Different user
     • Management
     • End user
     • Customer
   • Generic user characterictics
     • Learning style
     • Tool preferences
     • Physical difference
     • Cultural difference
   • Specific user characterization
     • Knowledge of job
     • UCD application familiarity
     • User by function
     • Nature of use

2. User needs

   • Maslow hierarchy
     • Psychology needs
     • Safety needs
     • Love needs
     • Esteem
     • Self-actualization
   • Functional needs
   • Aspirational needs
   • Physical needs
     • Seeing
     • Hearing
     • Speaking
     • Touch manipulating

3. User studies

   • Observations
   • Interviews
   • Document collection
   • Questionnaires
   • Focus group
   • Participative methods
   • Experiment