Notes
Ch. 6 Quiz
Content of the notes (1)
Page 1
How words work
Words are symbols
Words are arbitrary
Words are culture - bound
The Power of Words
Words create perceptions
Words influence thoughts
Words influence actions
Words affect and reflect culture
Words make and break relationships
How to manage misunderstandings
Be aware of missed meaning
Be clear
Be specific
Be aware of changes in meaning
Be aware of polarizing either - or extremes
Be unbiased
How to use words of support
Describe your feelings, rather than evaluate behavior
Solve problems rather than control
Be genuine rather than manipulative
Empathize rather than remain detached
Be flexible rather than rigid
Present yourself as equal rather than superior
How to Apologize
How to be Assertive
Describe
Disclose
Identify effects
Be silent
Paraphrase