Communications - created from Mind Map

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DEFINITION OF COMMUNICATION

Components of Communications Process

TYPES OF COMMUNICATIONS

OVERCOMING BARRIERS TO EFFECTIVE COMMUNICATIONS

The process of transmitting a message to the receiver in order to obtain a response.

The process by which a person, group, or organization (the sender) transmits some type of information (the message) to another person, group, or organization (the receiver)

Sender-The sender initiates the communication process by encoding his or her meaning and sending the message through a channel.

Encoding-Encoding translates the sender’s ideas into a systematic set of symbols or a language expressing the communicator’s purpose.

Channel-The medium by which a message travels

Decoding-A receiver’s translation of a sender’s message

Receiver-The receiving person or group must make sense of the information received.

Feedback-The process of verifying messages and the receiver’s attempts to ensure that the message he or she decoded is what the sender really meant to convey

Noise-Any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages

formal

informal

Formal Communication Channels Formal communication follows the chain of command and is recognized as official.

Direction of Flow One way to view formal communication within organizations is to examine how it flows - vertically and horizontally

FORMAL COMMUNICATION Vertical

ORMAL COMMUNICATION Horizontal

Downward communication Messages sent from individuals at higher levels of the organization to those at lower levels.

Upward communication Messages sent up the line from subordinates to managers.

The flow of information that occurs both within and between departments.

Effective organizations encourage horizontal communication because it increases:- Coordination -Collaboration -Cooperation

nformal communication is social relationships that are formed in the workplace outside of the normal organizational hierarchy

Types of informal Communication

Single Strand

Gossip

Probability

Cluster

ingle strand involves passing of information through a line of persons to ultimate recipient.

This chain is often use to convey information that is interesting and is non-job-related. The news must be interesting to hear.

The probability chain is a random process in which someone transmits the information to others

A person tells the information to a few chosen individuals. The information that is conveyed is usually interesting, job-related and most up to date

Obtain feedback

Use simple language

Avoid noise

Recognize emotion

Do not make own conclusions