Customer Service in Retail Público

Customer Service in Retail

Antonia Blankenberg
Curso por Antonia Blankenberg, atualizado more than 1 year ago Colaboradores

Descrição

This course gives information on the implementation of good customer service in the retail sector. Body language, empathy and retaining customer feedback are all important factors in good service. The course features a short quiz at the end to test the knowledge from the course.

Informações do módulo

Descrição

Customer service is about treating the customer as you would like to be treated. A company may implement policies that fit with their ethos, but it is up to the employee to maintain standards and procedures.

Descrição

Good customer service rests on four main pillars. These are friendliness, empathy, fairness and information. Good customer service can help to boost profits and increase customer loyalty among other benefits.

Descrição

You communicate with more than just words. Body language and tone of voice are important when dealing with people. Genuine concern can go a long way toward negating a customer complaint.

Descrição

An unhappy customer may be unsatisfied, but if things have gone very badly, they may be angry. There are methods of diffusing a potentially dangerous situation. Find out what they are in this section.

Descrição

There are laws in place to protect customers and employees alike. As an employer or manager, you need to be able to assess potential hazards, evaluate the risks and implement a change to protect those who may be affected.

Descrição

Handling money is a standard practice in the retail industry. An employee must be extra vigilant when dealing with money, bot for the sake of the company and for their own sake. Money can make you a target for robberies. What should you do?

Descrição

Let's review. Here are ten questions that will test your knowledge of what we have covered on this 'Customer Service in Retail' course. Aim for a score of 80% or higher to show that you know your customer service.